CUSTOMER SERVICE REPRESENTATIVE --- Full-Time & Part-Time.
We’re hiring experience or entry-level Customer Service Representatives to improve the customers’ experience and support the sales process. Learn the latest customer service techniques and technology, efficiently answering inbound calls and resolving customer inquiries. Represent some of the largest, most recognizable brands in the world. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable. Start a career and grow with our rapidly expanding team. This position is located in W. Des Moines, IA 50266.
WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO? Improve customer satisfaction and quickly resolve customer requests. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Engage customers and work with the managerial team to appropriately escalate customer dissatisfaction. As a product, technology, and service expert, you will become a brand ambassador as you represent one of our many partners. Our entry-level Customer Service Representatives are responsible for the following tasks:Provide resolutions and support customers based on their needsImprove customer service and product knowledge dailyAppropriately escalate customer dissatisfaction with managersBecome a brand ambassador, professionally representing clientsResolve initial interactions with effective call handlingLearn our technology and systems, recording interactions
WONDER IF YOU ARE A GOOD FIT? MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. QualificationsMust be 18 years of age or olderHigh school diploma or equivalentExcellent organizational, written, and oral communication skillsThe ability...