MK42 - GEEM - Quotation/Order Specialist III

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06/07/2020

MK42 - GEEM - Quotation/Order Specialist III

MK42 - GEEM - Quotation/Order Specialist III.

Kelly Services is looking for a Customer Service Representative for their client in Plano, TX for a 12 month temporary assignment. Pay rate: $22.95/hr Job description: ï?® Manages accounts 

o Cultivate and foster positive relationship with customer via constant communication. 

o Escalation – decision to be made if required 

o Data on PO incorrect 

ï?• Contacting internally and externally to resolve 

o Follow-up ongoing 

• Using checklist to ensure accurate processing 

ï?• Understand audit process to ensure accurate processing 

o Setup new customers 

ï?• Understanding of process through organization to complete setup. 

o Daily management of PO inbox and ZORD system. 

o Daily management of quotes RE’d. 

o Daily review/manage order and item blocks within SAP. 

o Respond to customer emails (internal and external) within 24 hour period to ensure customer satisfaction 

o Managing credit card customers. (see below for details) 

o Managing the ES Sample Order process 

ï?® Knowledgeable of SAP 

o Understand material availability 

ï?• Analyze accounts where do they fall among other orders 

• Escalate, negotiate, follow-up 

o Analyze backlog consistently throughout the week to ensure financial, OTD metrics and Customer Satisfaction is met. 

ï?® Knowledgeable of customer’s PO systems 

o Understand how they link with SAP 

ï?• Issues analyzed to resolve with internal and external teams 

ï?• Examples of customer systems: New Horizons, iSupplier, JP Morgan, Ariba, etc. 

ï?• Transfer of information between multiple portals, i.e. Lineage Power Mexico. 

ï?® Knowledgeable of internal teams outside of customer service 

o Assist in resolving issues or concerns with system, product, material, shipping, returns 

o Understand Supply Chain regarding 3rd Party. 

o Understand roles and responsibilities of all personnel to better able to resolve daily issues. 

o Unders...

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