Full-Time Customer Care Agent.
FULL-TIME CUSTOMER CARE AGENTAs a Full-Time Customer Care Agent you will answer inbound service requests on serveral client projects. You will have opportunities to earn more fon these programs by upselling during while helping customers. Entry-level candidates will have the opporunity to learn new skillsets and experienced candidates will be able to perfect their skills while growing on our team. Every team member earns a weekly base wage with an attendance and performance bonus. W. Des Moines, IA 50266. Full-Time. Base + Bonuses.
WHAT DOES A FULL-TIME CUSTOMER CARE AGENT DO? On our team your main priority is makingt sure the customer is served first. Upgrading or renewing customer contracts may also be apart your program. Several customer groups will require your asssistance with varying levels of need. You will need to clearly communicate solutions. Our Full-Time Customer Care Agents are responsible for the following tasks:Work between several customer groupsListen to customers and provide a solutionMay need to upsell or renew contracts Learn the systems to work efficientlyEscalate unresolvable customers requestsBuild your skillsets with our teamIn addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day!
WONDER IF YOU ARE A GOOD FIT? MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. QualificationsMust be 18 years of age or olderHigh school diploma or equivalentExcellent organizational, written, and oral communication skillsThe ability to type swiftly and accurately (20+ words a minute)Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)Basic understanding of Windows operating systemHi...