CUSTOMER CARE REPRESENTATIVE --- Full-Time & Part-Time.
CUSTOMER CARE REPRESENTATIVE
As a Customer Care Representative, you will handle inbound calls, supporting customers with product and service inquiries, upselling when opportunities are available. Improve customer satisfaction with excellent communication skills, utilizing systems and technology to resolve issues efficiently. You should be highly reliable and ready to learn every day while professionally representing our company and clients. Entry-level and experienced positions are available for several shifts, including full-time and part-time.
West Des Moines, IA 50266. Customer Service, Part-Time and Full-Time, Base + Bonuses.
WHAT IS A CUSTOMER CARE REPRESENTATIVE?
Incoming customers service calls will be your primary responsibility while you learn modern contact center technology and customer experience methodology. Our clients are some of the most recognized brands in the world, so you will specialize in their products, technology, and business process. In this role, you will be essential to our clients' growth, managing hundreds of customers each week, resolving support inquiries, and ensuring customer experience.
Our Customer Care Representatives are responsible for the following tasks: Provide service to customers, resolving issue efficiently Learn the latest techniques in customer service and selling Ensure client relationships are built and maintained Work with the managerial team to escalate dissatisfaction appropriately Utilize systems and technology to complete account management Efficiently satisfy customer needs during initial interactions WONDER IF YOU ARE A GOOD FIT?
MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications Must be 18 years of age or older High school diploma or equivalent Exce...