Technical Support Representative



Technical Support Representative

Technical Support Representative.

TECH SUPPORT REPRESENTATIVEUse technical expertise to solve customers’ issues, analyzing the pain-point and communicating a solution. Document the support process with technical support software. Overall, provide excellent customer service while improving customer experience. Technical Support and Customer Service, Full-Time or Part-Time, Base + Bonuses.

NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?We are able to offer a wide range of full-time and part-time scheduling options for qualified candidates.  There are multiple shifts and weekly work hour variations available to our team members.  Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location.  Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.

WHAT DOES A TECH SUPPORT REPRESENTATIVE DO? Support customers with technical issues, communicating a simple solution using resources provided. Apply analytical ability to understand the root cause of the problem and document the issues for follow-up. Learn the call center software and customer service methodology as you grow in your role. Our Tech Support Representatives are responsible for the following tasks:Support customers with technical solutionsRecord service process with technical applicationsImprove customer satisfaction efficientlyEscalate customer dissatisfaction if unsolvableStrive to resolve issues on initial contactIn addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day!

WONDER IF YOU ARE A GOOD FIT? MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position ar...

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