BA01 - SalesForce Administrator.
Kelly Services is hiring a Certified Salesforce Administrator for a contract opportunity in Doral, Florida. Below are the details and required skills. For immediate consideration, please apply online and email your resume to directly to firstname.lastname@example.org. Salesforce Administrator Certification required. Must have 1-2 years hands on Salesforce implementation experience, Service Console experience including configuration, case management workflow and service reporting. Prior experience with escalation and route experience required. The Salesforce Administrator will be responsible for and support the continuous efforts of enhancement, maintenance and widespread adoption. This role will be part of an Agile Delivery team supporting business segment initiatives and reporting to an IT Squad Leader. Responsibilities: Develop benchmark items that affect the user Liase with Segment Product Owners Participates in Scrum Meetings Update business on new features and capabilities Participate in Discovery and CRM requirement workshops to insure business requirement expectation are met to help the business understand art of possible out of box capability , trade-off Summarize and communicate issues that affect quality and report them to stakeholders Provide technical assistance when required Manage tickets and cross department problem resolution; perform root cause analysis on issues Participate in Agile projects for the delivery or maintenance of features Provide internal support and training to team on the development and use of Salesforce Develop and produces reports in Salesforce Derive and refine client success metrics that measure the impacts of Salesforce user adoption and sales force effectiveness Qualifications & Requirements: Bachelor's degree in MIS, CS, or Engineering preferred Salesforce Administrator Certification required Salesforce Sales and/or Service Console Certification preferred 5 y...