Call Center-Tier 1 Advisor.
Does everyone you know come to you for help with their computers, cell phones, tablets, and mp3 players? Do you love being their go-to person? Do you want to enjoy the perks of working at home? This is the position for you! KellyConnect is looking for enthusiastic and energetic people to be the friendly voice of our program. As a first-level technical support advisor, you will be responsible for answering and resolving advanced technical support questions for a variety of technology products. Our work from home positions are long-term, providing best-in-class support for the world-s largest manufacturer of MP3 players, smartphones, and tablets. Come join the wave and participate in the explosive growth of our customer services program as a Home Based Agent for KellyConnect, a division of Kelly Services, Inc. What your role as a Tier 1 Advisor will include: Ensuring call resolution in a timely manner Meeting average handle time requirements for the program Maintaining the highest standards of quality Guaranteeing customer satisfaction for every interaction Light upselling of features/products that meet customers- needs and wants What does KellyConnect offer you? Long-term employment Opportunities for growth Competitive wages with opportunities for bonus Comprehensive training programs No commute, lower expenses, and the comfort of your own home
Do you have what it takes? HS Diploma or equivalent 6 months experience in a customer service role Quiet work from home environment free of background noise and interruption Ability to work a flexible schedule including evenings, weekends, and holidays Advanced user-level knowledge of computer technology and computer operating systems: Copying/cutting and pasting text Opening, closing, collapsing and switching between various applications and windows/sessions on a PC or Mac Downloading, opening, saving, printing and/or deleting files, in addition to managing, install...