WEEKEND WORKER - Call Center Agent.
Our growing team needs entry-level or experienced Weekend Contact Center Representatives to support the sales process and improve customer service. Learn the latest customer service and selling techniques while raising customer satisfaction with new products and services. You will professionally represent some of the largest, most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. Join our rapidly expanding team and start a career, growing your skillsets. Located in W. Des Moines, IA 50266. Full-Time or Part-Time. Base Wage + Bonuses.
WHAT DOES A CONTACT CENTER REPRESENTATIVE DO?Resolve customer inquiries, increasing customer satisfaction and driving sales growth. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls. Become a brand ambassador for one of the many larger, recognizable partners we represent. Our entry-level/experienced Contact Center Representative are responsible for:Listen to customers, understand their needs, and resolve customer issuesUtilize systems and technology to complete account management tasksRecognize sales opportunity and apply sales skills to upgradeExplain and position the products and processes with customersAppropriately escalate customer dissatisfaction with managerial teamEnsure first call resolution through problems solving and effective call handling
WONDER IF YOU ARE A GOOD FIT? MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. QualificationsMust be 18 years of age or olderHigh school diploma or equivalentE...