Description We're looking for a L2 engineer that is hybrid on the network and systems side bullProvide remote support for Level 2 issues (desktop, server and infrastructure support) bullFollow task creation, work, closure, and escalation procedures bullSupport team members with resolving client issues bullMeet or exceed position Key Performance Indicators (KPIs) bullServe as a technical escalation point and mentor to Level 1 Engineers bullProducing and providing technical training to team members bullExcel in the areas of oRemote troubleshooting skills oClient service skills oProfessionalism Please send resume to Argenis Herrera at Argenis.Herrerarht.com Requirements At least two of the following industry certifications is required oMCSEMCP Server 2008 or above oMCSEMCP Exchange 2007 or above oCompTIA Server+ oCisco Certified Network Administrator (CCNA) oApple Certified Technical Coordinator (ACTC) bull5 or more years of experience with troubleshooting and providing remote support for the following technologies oMicrosoftOffice 365 oVmware 5 and Later oWindows Server 2008 and Later oFortinet, CiscoMeraki Firewall, Switches, and Access Points. bullBA, BS or similar degree in computerselectronics or relevant experience Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities...