Early Morning Dispatch.
Join our team and build your career. As a an Early Bird Call Center Dispatch Representative, you will play an essential role in interacting with our customers and partners to deliver exception customer service. The right candidate will have a professional disposition when communicating with partners, customers and operational departments. You get to handle inbound calls from customers and make outbound calls to coordinate with vendors and partners. Located in Beverly, MA 01915. Full-Time or Part-Time. Early Bird Shift.
NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?We are able to offer a wide range of full-time and part-time scheduling options for qualified candidates. There are multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.
WHAT DOES A CALL CENTER DISPATCH RECEPTIONIST DO?Resolve customer inquiries, increasing customer satisfaction and driving program growth. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls. Call Center Dispatch Receptionists are responsible for the following:Understand customer needs, listening and resolving customer issues efficientlyUtilize systems and technology to complete account management tasksProfessionally represent our partners as a brand ambassadorAnalyze and troubleshoot products and process when interacting with customersAppropriately escalate to next level of support when neededEnsure first call resolution through problem solving and effecti...