Social, Chat, Phone Care Agent

Sales & Marketing


Social, Chat, Phone Care Agent

Social, Chat, Phone Care Agent.

SOCIAL, CHAT, PHONE CARE AGENTJoin the team and grow with us! On our newest program, you will use social media, live-chat, and inbound calls to support customers through the ordering process and/or troubleshoot their problems. You will become an expert in multi-channel communication and raising customer satisfaction. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable. W. Des Moines, IA 50266. Part-Time and Full-Time. 

WHAT IS A SOCIAL, CHAT, PHONE CARE AGENT? This position is will resolve customer service requests using modern contact center technology and customer experience strategy. Use live-chat, social media, email, knowledge base, forum, and phones to improve customer satisfaction. When sales opportunities arise, you will learn to quickly educate and close customers while maintaining high levels of satisfaction. Your main responsibility is to grow with us, becoming the best in the industry.  Our Social, Chat, Phone Care Agents are responsible for the following tasks:Consistently service customers, providing efficient resolutionsUse problem solving ability to resolve technical/mechanical issuesExpand your product and service knowledge dailyProfessionally build and support existing client relationshipsBecome a brand ambassador managing large accountsEscalate customer dissatisfaction to managerial teamUtilize systems and technology to resolve initial interactions 

WONDER IF YOU ARE A GOOD FIT? MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.  QualificationsMust be 18 years of age or olderHigh school diploma or equivalentExcellent organizational, written, and oral communication skillsThe ability to type swiftly and accurately (20+ words a minute)Basic knowledge of Microsoft Offic...

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