Full-Time Customer Care Agent

Other

15/07/2020

Full-Time Customer Care Agent

Full-Time Customer Care Agent.

FULL-TIME CUSTOMER CARE AGENTAs a Full-Time Customer Care Agent you will answer inbound service requests on serveral client projects. You will have opportunities to earn more fon these programs by upselling during while helping customers. Entry-level candidates will have the opporunity to learn new skillsets and experienced candidates will be able to perfect their skills while growing on our team. Every team member earns a weekly base wage with an attendance and performance bonus. Beverly, MA 01915. Full-Time. Base + Bonuses. 

NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?We are able to offer a wide range of full-time and part-time scheduling options for qualified candidates.  There are multiple shifts and weekly work hour variations available to our team members.  Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location.  Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.

WHAT DOES A FULL-TIME CUSTOMER CARE AGENT DO? On our team your main priority is makingt sure the customer is served first. Upgrading or renewing customer contracts may also be apart your program. Several customer groups will require your asssistance with varying levels of need. You will need to clearly communicate solutions. Our Full-Time Customer Care Agents are responsible for the following tasks:Work between several customer groupsListen to customers and provide a solutionMay need to upsell or renew contracts Learn the systems to work efficientlyEscalate unresolvable customers requestsBuild your skillsets with our teamIn addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day!

WONDER IF YOU ARE A GOOD FIT? MCI p...

  • Employment
    Full-time

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