Assurant: Customer Care Professional.
Job DescriptionThe Customer Care Professional is a key position within our growing Miami office. As a Customer Care Professional, you will be the voice of our organization and of our clients. But, more than that, you'll also be a voice of compassion and care. Acting as the customer's primary point of contact, you'll listen, solve problems, answer questions and work with them to find a resolution. Why You Should Consider This Role * You love helping and connecting with people * You're a problem solver who likes to think on your feet and you enjoy challenges * You thrive in a fast paced and changing environment * You enjoy being on the phone and are passionate about customer service What You Will Enjoy * The variety of work every day and every customer's situation is unique * Being part of a high performing, collaborative and supportive team * The opportunity to demonstrate your exceptional problem-solving abilities * Medical benefits begin on your first day * Competitive compensation and paid time off * Shift differential for nights and weekend schedules * Career advancement opportunities The Details * Provide superior service to our customers by listening, analyzing problems, and resolving issues * Use your expertise to proactively make recommendations that will help customers avoid future issues * We are an environment that fosters growth and enables you to learn new aspects about our business, systems, policies and most importantly how to effectively engage and resolve customer challenges The Ideal Candidate Will Have * Relentless drive to provide exceptional customer service * Excellent communication and listening skills * Strong attention to detail and problem-solving skills * Ability to adapt to change and work well in a fast-paced environment * Ability to multi-task using technology while handling calls. * Minimum high school diploma or GED What You Should Know About Us * Our uncompromising values Common Sense, Common ...