Sales Specialist - Call Center.
Our Sales Specialists are outgoing, persuasive, driven, punctual, and tech-savvy. They provide business-to-customer sales support for technology products such as computers and mobile devices. Our Specialists hold a very challenging role as not all customers they speak with call with intentions of purchasing a product, but they are still expected to close the sale. Specialists may receive calls from customers requesting directions to their local retail store and we expect that Specialists can confidently provide assistance and sell our client-s products over the phone so the customer doesn-t have to travel to their local retail store. The Sales Specialists are excited about people and technology and are required to meet strict sales goals for their calls, which are monitored and reviewed on a daily basis. Duties and Tasks/Essential Functions: Field inbound calls, discuss product features and benefits, address questions and guide the customer to make their purchase while on the call Sell products to customers who call in with the intention of purchasing a product as well as to those customers who are call in seeking information Sales Specialists are expected to follow a strict call flow on every single call covering points such as; inquiring if the product will be used for business or personal use, asking for permission to access information about customer`s past purchases, offering to schedule a setup session with a Specialist, outlining the ability to pick up their purchase at a retail store, providing information about additional warranty for the product and financing options. Provide outstanding customer service on every call Make outbound callbacks to customers on warm leads in order to close the sale Upsell additional products and accessories based on customers- interests and needs Enter sales orders into appropriate systems and log customer interactions according to our client-s protocols Communicate appropriate expectatio...