CUSTOMER SUPPORT TECHNICIAN -- Full-Time & Part-Time.
CUSTOMER SUPPORT TECHNICIANOur team needs entry-level Customer Support Technicians with a commitment to customer satisfaction during each interaction. Candidates will become specialists as they answer phone calls, providing customer support and upselling whenever possible. You should be willing to learn on the job, have excellent communication skills, and be highly reliable. Full-time and part-time options with multiple shifts and schedules are available. West Des Moines, IA 50266. Customer Service, Part-Time and Full-Time, Base + Bonuses.
WHAT IS A CUSTOMER SUPPORT TECHNICIAN? This position is responsible for receiving customer service requests using the latest contact center technology and customer experience strategy. As a highly trained expert on products, technology, and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week, resolving support issues and ensuring best in class customer support. You will become an all-around asset to the team. Our Customer Support Technician are responsible for the following tasks:Support customers, handle requests, provide solutionsThoroughly learn the client’s products and servicesMaintain existing client relationships with professionalismUtilize systems and technology to complete account managementEscalate customer dissatisfaction when necessaryResolve issues empathetically within the first interactionIn addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day.
WONDER IF YOU ARE A GOOD FIT? MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motiva...