Enrollment & Customer Experience Coordinator - Fusion Dance Centre

Job Title: Enrollment & Customer Experience Coordinator
Location: Fusion Dance Centre
Reports To: Studio Director / Operations Manager
Employment Type: Full-Time (may include evenings & weekends)

Position Overview
The Enrollment & Customer Experience Coordinator is the primary point of contact for new and returning students and families. This role is responsible for managing the enrollment process, delivering exceptional customer service, and ensuring a positive experience that reflects Fusion Dance Centre’s values of creativity, community, and excellence.

Key Responsibilities

1. Enrollment Management

• Respond to inquiries regarding class schedules, pricing, and program offerings.
• Guide new students and families through the enrollment and registration process.
• Manage re-enrollments, waitlists, and class placements.
• Maintain accurate student records and class rosters using the studio management system.
• Track incoming leads and follow up to maximize enrollment growth and retention.

2. Customer Experience & Communication

• Welcome students and parents warmly in person and via phone/email.
• Provide clear, professional communication about studio updates, policies, and events.
• Address concerns or questions promptly, escalating when necessary.
• Help create a supportive, friendly, and family-oriented studio environment.

3. Front Desk & Administrative Support

• Manage daily front desk operations during class hours.
• Process payments, billing inquiries, and account updates.
• Assist with recital preparations, workshops, and studio events.
• Coordinate with instructors and staff to ensure smooth class flow.
• Maintain cleanliness and organization of the lobby and reception area.

4. Marketing & Engagement Support

• Assist with social media posts, email newsletters, and promotional materials.
• Support open houses, trial classes, and community events to attract new students.
• Collect and track customer feedback to improve services and programs.

Qualifications

• Associate’s or Bachelor’s degree preferred (Business, Communications, Marketing, or related field).
• Previous customer service, sales, or administrative experience required; performing arts or fitness environment is a plus.
• Strong communication, interpersonal, and problem-solving skills.
• Detail-oriented with excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office, Google Workspace, and CRM/studio management systems (e.g., Jackrabbit, MindBody).
• Positive, friendly attitude and a genuine interest in dance and community culture.

Work Schedule

• Must be available during studio operating hours, including afternoons, evenings, and select weekends.

Compensation & Benefits

• Competitive salary based on experience.
• Employee discounts or complimentary studio classes.
• Opportunity for growth within the studio’s administrative and customer service team.