Chicago
Job Description Experience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: * Competitive health & wellness benefits, 401(k) & company match * Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement * Training & Development opportunities, career growth * Tuition Reimbursement * Pet Insurance * Team Member Hotel Rates, other discounts, perks and more Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • This is a bonus eligible position, • Competitive health & wellness benefits, 401(K) & company match, • Hybrid remote-eligible work policy, • Paid Sick Days, Vacation, and Holidays, • Training & Development opportunities, career growth, • Tuition Reimbursement, • Employee Hotel Rates Who You Are: • Creative solution seeker that exercises flexibility to determine best outcomes, • Effective communicator, leading all interactions with empathy and professionalism, • Forward thinker with an analytical approach to drive positive progress, • Detail-oriented while maintaining a big picture focus, • Review all assigned group files including contracts and addenda for accuracy., • Lead client correspondence including facilitating all client communication and introduction to operational and vendor partners, • Build client relationships through maintenance of consistent, professional communication and support, • Outline all details of convention events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs, • Communicate all event details, deadlines, and key documents to clients, obtain approvals and ensure client understanding of event planning process, • Partner with and advocate for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs, • Prepare impactful group resumes containing all relevant event information needed for successful operational execution, • Distribute accurate and thoroughly detailed Banquet Event Orders and group resumes by established deadlines to appropriate hotel departments, • Determine event needs for pre-convention and other internal or guest facing planning meetings for all assigned groups, then coordinate and lead those meetings, • Maintain accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents, • Accurately forecast and report out on group food and beverage spend, • Oversee group room block performance, and report out on rooms utilization, • Drive incremental banquet food and beverage and room rental revenue to achieve department budget goals, • Attend all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetings, • Minimum one year of experience in event management, sales, or related experience, in full-service hotel environment or minimum two years of experience in guest-facing Customer Service and or hospitality role, • Knowledge of hotel operational departments, • Must be able to partner effectively with clients, guests, and all levels of hotel staff and management, • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), • Delphi experience preferred; Diagramming software experience preferred Visit this site to view benefits this role may be eligible for based on classification: Loews Hotels Benefits Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
530 South LaSalle Street, Chicago Loop, 60605, Chicago
