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Help Desk Support Specialist - Airshow of the CascadesOregon Air Show Charitable Foundation

3 days ago•1 view

We are seeking a reliable and customer-focused Help Desk Support Specialist to provide first-level technical assistance and support to end-users. The ideal candidate will have a solid understanding of computer systems, mobile devices, and other tech products, along with excellent problem-solving and communication skills.
Key Responsibilities:
Serve as the first point of contact for users seeking technical assistance via phone, email, or chat.

Diagnose and troubleshoot software and hardware issues.

Walk customers through problem-solving steps.

Provide remote support through diagnostic techniques and relevant questions.

Escalate unresolved issues to the next level of support personnel as necessary.

Maintain accurate records of issues and solutions in ticketing systems.

Install, configure, and update software and hardware as required.

Assist with onboarding new users, including account creation and equipment setup.

Follow up with clients to ensure their systems are fully functional after troubleshooting.

Stay current with system information, changes, and updates.

Qualifications:
Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

Experience: 1–3 years of experience in a help desk or technical support role.

Certifications (preferred): CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL, or similar.

Key Skills:
Strong knowledge of Windows/macOS, Microsoft Office, and common desktop applications.

Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow).

Basic networking knowledge (e.g., IP, DNS, VPN, Wi-Fi).

Ability to diagnose and resolve basic technical issues.

Excellent communication and interpersonal skills.

Patience and customer-oriented mindset.

Ability to multitask and manage time effectively.