Home Care Call Center - Data Entry Positions

Heart to Heart Home Care is seeking a Brooklyn and Queens Field Canvasser Representative who is an energetic, very outgoing individual who can interact with the community. This position requires excellent communication skills, outstanding customer service, and a person capable of market and table throughout the 5 boroughs. You must be able to interact with bystanders and capable of registering Medicaid recipients into our home care services. Duties Here are a few responsibilities of a Canvasser’s duties: Memorize and recite sales scripts and statements prepared by the employer Conduct door-to-door canvassing to introduce our services to potential and existing customers Obtain information, such as contact details and insurance information, from potential leads and clients Confidently introduce the company's services to clinics, pharmacies, hospitals and other referral sources Participate in events and presentations including fairs, rallies, and festivals Consistently maintain a daily, weekly and monthly quota of Medicaid recipients who are interested in home care services Skills - Experience in outbound calling, call center, office, sales, or client services preferred - Proficiency in cash handling and data entry - Ability to type efficiently and accurately - Multilingual abilities are a plus - Strong customer support skills with a focus on problem-solving - Job Type: Full-time

Heart to Heart Home Care is seeking for an exceptional customer service professional who is enthusiastic and motivated to join our Quality Control Coordination/Personnel team! Job Description: The Quality Control department oversees complaints and claims received by our customers, as well investigate and review each communication the department receives, to be able to find resolution. The department is responsible for maintaining accurate records. Responsibility: Must be fluent in Spanish Excellent customer service Great communication, writing, and grammar skills Ability to identify and resolve arising issues Ability to investigate, track and document all received complaints to ensure timely follow up Exceptional attention to detail and customer service skills HHA Exchange experience a + but not required! What we offer: **Supportive management team Growth opportunities 401K Retirement Benefit Sick day and PTO benefits Employee of the month incentive Job Type: Full-time

Heart to Heart Home Care is seeking an energized, professional individual with great customer skills and attitude to assist us in the hiring process of all trainees & certified aides. Job description: We are looking for a customer-oriented service representative to recruit caregivers/HHAs across our companies. If you have good phone skills, a great personality, you’re enthusiastic about the world of recruiting, and are tech-savvy, we’d like to meet you. No Home Care experience is required ( a + if you do have home care experience ) / Recruiting / Interviewing experience is required! If you like to talk with people and build skills while you do it, apply now! Responsibilities: Maintain personnel files in compliance with NYS DOH regulations. Process all new applicants for employment, interviews, checks authenticity of certificates and references. Conducts interviews for potential new hires and make recommendations accordingly. Administer new hire orientation while working closely with the Human Resources department during the hiring phase. Skills: Must be fluent in conversational Spanish. Homecare experience a plus! (Not Required) Excellent communication and presentation skills. Ability to multi-task, prioritize, manage time effectively, and exceptional organizational skills. Job Type: Full-time What we offer: **Supportive management team Growth opportunities **401K ** Sick day and PTO benefits Job Type: Full-time

Heart to Heart Home Care is looking for a Payroll/Billing Representative for our Corporate office. The Payroll/Billing Representative performs a wide range of clerical functions and administrative duties. Specifically related duties are to process duty sheets that include, but not limited to areas such as filing, answering telephones, and assisting the payroll supervisor as needed. Responsibilities: Timely processing of duty sheet as well as reviewing for corrections. Process and maintain W-4 tax date and changes in personal data. Process Direct Deposit Forms. Review and process sick leave request. Maintains a professional attitude and appearance. Perform a variety of clerical and data entry tasks and all other duties as assigned by Supervisor. Requirements: Provide excellent customer service by answering and routing phone calls. Must be bilingual in Spanish Must be knowledgeable of excel Good attitude Punctual Team player What we offer: **Supportive management team **Paid orientation and training **Monthly lunches **Daily Snacks **Yearly Bonuses **Team building outings Job Type: Full-time