Restaurant Host - House of Blues Cleveland
hace 2 meses
Cleveland
A Restaurant Host will be responsible for politely greeting and welcoming guests to the restaurant, providing venue information, assisting guests to their tables and other areas within the venue, assigning guests to the waitlist and communicating information to other crew members to ensure guest satisfaction. What This Role Will Do: • Maintain line of sight/atmosphere control by circulating through your work area during shift, • Follow House of Blues safety, health, and sanitation standards, • Assist other employees as needed, • Follow opening, running, closing procedures, checking out with manager on duty, • Adhere to all HOB policies and procedures, • Ensure responsible alcohol service per local ordinance and HOB alcohol policies, • Request proper identification for anyone appearing under 30 years of age, • Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of a manager, • Required to occasionally work special events scheduled within the venue, • Greet and thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner, • Utilize the HOB reservation/wait system and control the flow of guests in the restaurant, • Obtain guests' names, number in party, contact information, and arrival times and any needs for children to make reservations, • Estimate and quote accurate wait times for tables, and direct guests to appropriate locations to wait, • Show guests to tables and guide them to additional areas within the venue, • Anticipate and respond to guest needs, • Market current and future shows and events by placing all marketing literature on dining tables, • Properly answer guest questions regarding the menu, music hall, events, related art, music, history, and artists appearing at the House, • Polish and clean all entry doors/windows throughout the shift, • Ensure restaurant dining rooms and bathrooms are clean and stocked to par at all times What This Person Will Bring: • Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa, • Attention to detail, • Positive attitude, • Teamwork; work well with others, in a high-volume and sometimes stressful environment, • Keep a clean, well-groomed appearance, • Punctual attendance with a flexible schedule including nights and weekends, • Tolerance of all cultures, music, and art forms, • Responsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided), • Working knowledge of restaurant operations, seating procedures, guest relations, problem solving, • Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills, • Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations, • Efficient in basic computer skills Preferred: • High School diploma or equivalent, • Experience in a high volume, fast paced work environment, • Experience recognizing valid ID's, • Point of Sales knowledge, preferable MICROS, • Experience with Open Table and/or other reservation software, • Previous Customer Service/ Host experience Physical Demands/Working Environment: • Willing to commute to downtown area (discounted $7 parking available daily), • Working environment is fast paced, can be hot, and/or loud, • Position requires extended periods of prolonged standing and/or working on your feet Equal Employment Opportunity Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave or the denial of family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.