Host / Hostess - host - West Hempstead

Job Posting: Summer Guest Experience Associate (Part-Time)

Are you a friendly, detail-oriented individual who loves providing exceptional customer service? We are looking for a reliable and outgoing Guest Experience Associate to join our team for the summer season!
In this role, you will be the face of our location, ensuring that every guest has a seamless, welcoming, and enjoyable experience from the moment they arrive until they depart.

Key Responsibilities

• Guest Welcome & Orientation: Greet guests warmly upon arrival, provide a clear walkthrough of house rules, and ensure they feel comfortable and informed.
• Customer Support: Remain available throughout the visit to assist guests with any questions or needs that may arise.
• Facility Upkeep:
• Perform thorough cleaning between reservations to ensure the space is pristine and ready for the next group.
• Conduct regular "spot checks" of the bathrooms during bookings to maintain high standards of cleanliness.
• Reservation Management: Monitor group sizes to ensure only confirmed guests are on-site (e.g., verifying that a 5-guest booking remains at 5 guests).
• Neighborhood & Attendance Policy: Enforce our strict attendance and community policies, including:
• Ensuring guests do not block neighboring driveways.
• Ensuring all guests depart the neighborhood promptly after their reservation ends.
• Strictly prohibiting loitering and littering.
• Final Inspection: Perform a final sweep and spot-check of the front area after the last booking of the day to ensure the property is free of litter.

What We’re Looking For

• Customer-Centric Mindset: A natural ability to be friendly, approachable, and helpful. You take pride in providing the best possible service.
• Reliability: You are dependable, punctual, and able to manage tasks independently.
• Attention to Detail: You notice the small things that make a space feel welcoming and clean.
• Communication Skills: You are comfortable explaining rules clearly and professionally to our guests.
• Summer Availability: You are looking for a part-time position and are available to work throughout the summer season.

How to Apply
If you are a high-energy individual who enjoys being helpful and maintaining a great space, we would love to hear from you!