Housekeeper - Quality Plus Group LLC

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Job Family Core Work Activities · Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. · Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention. · Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. · Supervising Associates - Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates' absence. · Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc. · Managing Daily Operations of the Area or Department - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. · Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. · Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors. · Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. · Maintaining Productivity Levels - Ensuring and maintaining the productivity level of associates. · Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. · Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. · Administrating Recognition Programs - Participating in associate recognition program, publicly recognizing good quality, performance, and service. · Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. · Communicating, Monitoring, and Ensuring Safety Standards - Communicating the importance of safety procedures, detailing procedure codes, ensuring associate understanding of safety codes, monitoring processes and procedures related to safety. Job Specific Tasks · Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. · Ensures associates are treated fairly and equitably. · Initiates and maintains an effective inspection program including rooms, public areas, associate work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds. · Empowers associates to provide excellent customer service. · Develops goals and expectations for direct report managers. · Celebrates successes and publicly recognizes the contributions of team members. · Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports. · Ensures hotel policies are administered fairly and consistently. · Reviews associate satisfaction results to identify and address associate problems or concerns. · Communicates expectations, recognizes performance, and produces desired business results. · Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results. · Ensures guestrooms, public space and associate areas are cleaned according to operating standards. · Ensures compliance with all housekeeping policies, standards and procedures. · Establishes goals and objectives for all areas of responsibility. · Directs staff to strive for continuous improvement in all areas of responsibility. · Maintains strong working relationship with Front Office to ensure effective communications for operational issues. · Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. · Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals. · Responds to and handles guest problems and complaints effectively. · Supervises and approves the budgeting and ordering of guestroom and cleaning supplies. · Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. · Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. · Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation. · Manages associate progressive discipline procedures for areas of responsibility. · Understands the importance of department’s operation on the overall hotel financial goals and educates staff on details as appropriate. · Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. · Inventories stock to ensure adequate supplies. Candidate Profile Education and Experience High school diploma or GED; 2 years’ experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel, Hospitality, Business Administration, or related major; no work experience required. Skills and Knowledge · Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. · Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. · Reading Comprehension - Understanding written sentences and paragraphs in work related documents. · Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. · Writing - Communicating effectively in writing as appropriate for the needs of the audience. · Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). · Mathematics - Using mathematics to solve problems. · Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Management Competencies · Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment. · Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives. · Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment. · Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization. · Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. · Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs. · High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks. · Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently. · Problem Solving/Decision Making - Ability to identify and understand issues, problems, and opportunities, using effective approaches for choosing a course of action or developing solutions. Our Mission We provide genuine hospitality by inspiring solid relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests worldwide, offering fun, innovative, and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability SOCIAL MEDIA SITES Marriott Careers: JW Marriott Marquis Miami Website: Instagram: Facebook: Twitter: Maps: E-VERIFY MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program. MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.