Senior Account Manager
11 days ago
Malvern
Position: Senior Account Manager Location: Malvern, PA (4 days a week on-site) Permanent role Overview We are seeking a highly driven, sales-focused Senior Account Manager to lead and grow client relationships while managing high-volume IT contract hiring programs. This role combines new business development, account growth, and operational delivery, serving as a trusted advisor to clients while driving revenue, expansion, and hiring performance. The ideal candidate brings a strong background in IT staffing sales, account management, and workforce solutions, with a proven ability to grow accounts and deliver measurable business results. Key Responsibilities • Own and grow enterprise and mid-market client accounts, driving revenue through strategic account development and expansion., • Serve as a trusted advisor and primary client contact, delivering consultative workforce solutions for IT contractor hiring., • Lead end-to-end client engagement, from sales discovery and requirement qualification to hiring delivery and ongoing account management., • Drive high-volume, transactional IT contract hiring, ensuring speed, quality, and fulfillment performance., • Identify and execute new business opportunities, including upsell and cross-sell of staffing and workforce solutions., • Develop and manage account growth strategies, including penetration plans, pipeline development, and revenue forecasting., • Partner with recruiting teams to optimize delivery, improve submission quality, and increase fill ratios., • Maintain executive-level client communication, including QBRs, performance reviews, and strategic planning sessions., • Track, analyze, and report on key performance metrics, hiring KPIs, and revenue targets., • Prepare and deliver sales presentations, proposals, and account performance reports., • Proactively manage escalations, risks, and client challenges to ensure high client satisfaction and retention. Qualifications • 8+ years of experience in IT staffing sales, account management, workforce solutions, or recruiting operations, with a strong emphasis on client acquisition and revenue growth., • Proven success managing enterprise accounts and high-volume IT contract hiring programs., • Demonstrated ability to close new business and expand existing accounts., • Strong consultative selling skills, including needs discovery, solution positioning, and negotiation., • Experience qualifying technical hiring requirements and managing large hiring pipelines., • Highly analytical, with experience managing sales metrics, KPIs, forecasting, and reporting., • Exceptional communication, presentation, and stakeholder management skills., • Ability to operate effectively in fast-paced, performance-driven environments.