Dr. Barbara Sturm, Spa & Boutique Manager
29 days ago
Miami
The Opportunity: We are seeking a passionate and experienced Spa & Boutique Manager to lead our Miami, Design District location. This is a key leadership role for someone with a demonstrated track record in building successful teams, driving business performance, and delivering exceptional luxury client experience. As both a strategic leader and hands-on operator, you will oversee the full operational, commercial, and experiential success of the boutique and spa, developing clientele, achieving sales targets, and fostering a high-performing, service-driven team. If you are entrepreneurial, self-motivated, and have a genuine love for luxury skincare, this is an exciting opportunity for you! What you’ll get to do: • Own and drive the boutique’s sales performance, achieving or exceeding all KPIs and revenue targets, • Analyze business reports (footfall, client conversion, service bookings, product sales) to optimize commercial strategy, • Develop and execute local initiatives to increase traffic, bookings, and brand awareness, • Ensure the delivery of a world-class, personalized customer experience aligned with Dr. Barbara Sturm brand standards, • Oversee the spa operations, including treatment scheduling, therapist management, room readiness, and service quality, • Champion the use of clientelling to develop long-term, high-value client relationships and repeat business, • Resolve high-profile client queries and complaints with grace, discretion, and professionalism, • Lead, coach, and inspire a high-performing retail and spa team to deliver excellence across all touchpoints, • Oversee all recruitment, training, performance reviews, scheduling, and ongoing development, • Foster a culture of accountability, motivation, and luxury service within the team, • Deliver monthly coaching sessions and ongoing product knowledge and treatment training, • Maintain excellence in daily operations, including opening/closing, housekeeping, health and safety, and spa hygiene standards, • Ensure accurate inventory management, overseeing deliveries, replenishment, and minimizing shrinkage, • Manage POS systems, vendor relationships, back-of-house processes, and store maintenance, • Ensure all team operations comply with health, safety, brand, and legal guidelines, • Uphold brand aesthetics through meticulous visual merchandising and boutique presentation, • Act as a brand ambassador, representing Dr. Barbara Sturm at events, VIP experiences, press days, and industry functions, • Collaborate with marketing teams on local events, influencer visits, and social media activations We’d love to meet you if you have: • Minimum 5 years of management experience in luxury retail, spa, or beauty environments, • Proven ability to lead and motivate diverse teams to meet and exceed commercial targets, • Deep understanding of the luxury skincare and spa space, with strong service and product knowledge, • Strong commercial and operational acumen, with experience managing P&L, staffing, and inventory, • Exceptional interpersonal and communication skills; a true leader with emotional intelligence, • Highly organized, adaptable, and able to multitask in a fast-paced environment, • Skilled in analyzing KPIs, forecasting, and converting data into actionable insight, • Proficient in using modern POS, booking, and retail inventory systems, • Flexibility to work weekends, evenings, and peak retail/spa periods EEOC: Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law. Diversity, Equity, and Inclusion Commitment: At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world. About Puig: Puig creates unique and highly desirable beauty and fashion brands that empower people to reinforce their self-esteem and find their own expression in a family-owned company that aims to leave a better world for the next generation. Our brand portfolio is structured in three divisions: Beauty and Fashion, with the owned brands Carolina Herrera, Nina Ricci, Paco Rabanne, Jean Paul Gaultier, Dries Van Noten, Penhaligon’s, Byredo, Dr. Barbara Sturm, and L’Artisan Parfumeur; the licenses of Christian Louboutin and Comme des Garçons perfumes; and Lifestyle fragrances, among them Adolfo Dominguez, Antonio Banderas, Shakira, and Benetton. The Charlotte Tilbury division, which includes the luxury makeup brand and the Derma division, with the Apivita, Uriage and Isdin brands. We sell products in 150 countries and operate 26 subsidiaries. At Puig we honor the values and principles put in place by three generations of family leadership. Today we continue to build on that legacy, through conscious commitments in our ESG agenda (environmental, social, and governance) aligned with the UN Sustainable Development Goals
