Enrollment Administrator
hace 4 días
Hackettstown
Job Description Centenary University Mission & Priorities Centenary University launches students into a successful career and life. Centenary advances three strategic priorities: Student Success, University Vitality, and World Engagement. Position Summary The Enrollment Administrator serves as a key administrative leader and primary customer service representative within Enrollment Administrator, the Enrollment Dean and Financial Aid Director. The administrator manages daily enrollment operations, coordinates campus visits and recruitment events, facilitates admissions and financial aid communications, maintains accurate student records, supports enrollment efforts, and ensures exceptional service throughout the enrollment process. This role serves as a welcoming first point of contact for prospective students and families. Working collaboratively with the Enrollment Team, the Enrollment Administrator coordinates communications, tracks enrollment progression, supports recruitment initiatives, ensures operational efficiency, and contributes directly to Centenary's enrollment growth goals. Core Responsibilities and Expected Outcomes 1. Campus Tours and Enrollment Events Organize and coordinate the promotion, registration, logistics, and execution of campus tours, Open Houses, admitted student days, group visits, and other recruitment and enrollment events. Collect participant feedback and evaluate outcomes to support continuous improvement. Outcome: Enrollment activities are executed on time and with excellence, increasing participation, strengthening the visitor experience, and supporting enrollment growth. 1. Visitor Welcome and Hospitality Create a warm, welcoming environment for prospective students, families, and guests. Manage check-in, answer routine questions, and ensure visitors are connected with the appropriate enrollment team members and campus partners. Outcome: Guests experience exceptional hospitality and personalized service that strengthens their connection to Centenary and increases enrollment interest. 1. Inquiry Management and Customer Service Monitor Enrollment Growth, admissions, and financial aid email accounts, phone lines, text communications, and voicemail. Respond to routine inquiries, assist students and families with admissions and financial aid processes, and route specialized questions to the appropriate staff member. Outcome: Inquiries receive timely, accurate responses and students experience a high level of service throughout the enrollment process. 1. Application Processing and Enrollment Communications Monitor applications and supporting documents, identify missing items, prepare complete files for review, and maintain accurate student records. Prepare and distribute approved admissions, merit award, deposit, and enrollment communications. Outcome: Student records and communications are accurate, complete, and processed in a timely manner to support enrollment decision timelines. 1. Enrollment Progression and Student Success Support Track enrollment requirements for admitted and deposited students. Coordinate follow-up regarding admissions, financial aid, orientation, advising, housing, and other enrollment-related requirements. Facilitate referrals and communication between students and campus offices. Outcome: Students receive timely guidance and successfully complete enrollment requirements, improving progression from admission to enrollment. 1. Student Ambassador Coordination and Office Operations Coordinate student ambassador and tour guide schedules, assignments, training, and daily activities. Support office coverage, manage administrative workflows, and assist with recruitment materials and office operations. Outcome: Enrollment activities are fully staffed, operational needs are met, and visitors receive consistent service and support. 1. Enrollment Systems, Data, and Reporting Maintain accurate information in Recruit, Colleague, and other enrollment systems. Support communication campaigns, monitor data quality, prepare enrollment reports, maintain calendars and procedures, and track enrollment activity and outcomes. Outcome: Enrollment data, reports, and communications are accurate, timely, and support effective decision-making and enrollment growth strategies. 1. Budget and Administrative Support Prepare purchase orders, process invoices, maintain financial records, coordinate supplies and vendor relationships, and assist with budget monitoring and planning. Outcome: Financial and administrative processes are completed accurately, documented appropriately, and meet established deadlines. 1. Collaboration, Compliance, and Continuous Improvement Collaborate with Financial Aid, Student Accounts, Athletics, Academic Affairs, Student Life, Advising, and other university partners to remove barriers to enrollment and improve the student experience. Maintain compliance with FERPA, financial aid regulations, and university policies while identifying opportunities to enhance service and operational effectiveness. Outcome: Students experience seamless service across departments, compliance standards are maintained, and enrollment processes continuously improve. Qualifications Required • Associate degree or equivalent combination of education and relevant experience., • Two or more years of experience in administrative support, customer service, event coordination, admissions, enrollment, financial aid, or a related field., • Strong written, verbal, interpersonal, and customer service skills., • Excellent organizational skills, attention to detail, follow-through, and ability to manage competing priorities., • Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams., • Ability to learn and effectively utilize Recruit, Colleague, CRM platforms, and student information systems., • Ability to maintain confidential information and comply with FERPA and related regulations., • Demonstrated commitment to providing exceptional service to students and families. Preferred • Bachelor's degree., • Experience in higher education admissions, enrollment management, financial aid, or student services., • Experience using Recruit, Colleague, Slate, Salesforce, or similar CRM and student information systems., • Knowledge of federal student aid programs, FAFSA processes, verification requirements, and enrollment practices., • Experience supporting communication campaigns and enrollment outreach initiatives., • Ability to analyze enrollment-related data and prepare operational reports., • Experience with purchase orders, invoices, budget monitoring, and financial reconciliation., • Understanding of enrollment funnel management, recruitment strategies, and student lifecycle processes. Competencies • Customer Service Excellence, • Relationship Building, • Communication Skills, • Project and Event Coordination, • Data Accuracy and Attention to Detail, • Problem Solving, • Collaboration and Teamwork, • Professional Judgment and Discretion, • Adaptability and Initiative, • Commitment to Student Success
