Part-Time TikTok Shop Livestream Host – In Person - Ascend Commerce - Westwood

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  Job Description Location: BM – Westwood, NJ Position Summary The Reservations & Guest Experience Manager is the face and voice of BM before guests ever walk through our doors. This role is responsible for managing all reservations, maintaining optimal dining room flow, creating memorable first impressions, and serving as the primary point of communication for guests before, during, and after their visit. In a fast-paced, energetic restaurant, this position requires exceptional organization, professionalism, and hospitality. The Reservations & Guest Experience Manager works closely with management and the service team to maximize occupancy, build guest relationships, resolve concerns, and ensure every guest experiences the level of hospitality that defines BM. Primary Responsibilities Guest Experience • Welcome every guest with warmth, energy, and professionalism., • Create memorable first impressions while setting the tone for the dining experience., • Build relationships with regular guests and recognize VIPs and returning customers., • Resolve guest concerns professionally and escalate issues when appropriate., • Follow up on guest feedback to ensure complete satisfaction. Reservations & Dining Room Management • Manage all reservations through the reservation platform., • Optimize seating arrangements to maximize covers while maintaining service standards., • Balance reservations, walk-ins, and waitlists during peak service., • Monitor table turns and communicate constantly with managers and service staff., • Confirm large parties and special requests prior to arrival., • Coordinate VIP experiences, birthdays, anniversaries, and special occasions. Guest Communication • Answer all incoming phone calls professionally., • Respond promptly to emails, reservation requests, social media inquiries, and online messages., • Provide accurate information regarding menus, hours, parking, private events, and restaurant policies., • Maintain clear and timely communication with guests regarding reservation changes or special accommodations. Administrative Responsibilities • Maintain accurate guest profiles and reservation notes., • Track cancellations, no-shows, and reservation trends., • Assist management with reservation reports and forecasting., • Maintain organized reservation records and guest databases. Team Communication • Communicate guest preferences and special requests to managers, kitchen, and service teams., • Keep management informed of VIP arrivals, large parties, and operational challenges., • Assist with pre-shift communication regarding reservations and expected volume., • Support hosts and managers during busy service periods. Brand Representation • Represent BM with professionalism across every guest interaction., • Maintain a polished appearance and positive attitude., • Ensure every communication reflects the restaurant’s hospitality standards and personality., • Help cultivate a lively, welcoming atmosphere consistent with BM’s energetic brand. Qualifications • Previous restaurant hospitality experience preferred., • Experience with reservation platforms (Resy, OpenTable, SevenRooms, etc.)., • Excellent verbal and written communication skills., • Strong organizational and multitasking abilities., • Comfortable working in a high-volume, fast-paced environment., • Professional phone etiquette., • Positive attitude with strong problem-solving skills., • Ability to remain calm under pressure.

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  Job Description The Role… At Soho House, a Public Space Attendant keeps all lobbies and public facilities (such as lobby restrooms, telephone area, the front desk and offices) in a neat and clean condition. The Public Space Attendant at Soho House promote a positive image of the property to members and guests and must be reliable, approachable, acute eye for detail and should also able to address guest requests and problems if they arise. A successful Public Space Attendant (PSA) trustworthy, organized, dependable and passionate about creating and tidy spaces with a great can-do attitude! Main Duties • Responsible for routine walk-throughs and ensuring the overall tidiness, cleanliness and maintenance of the Club, Rooms, Cowshed (Spa) and F&B Spaces (when applicable), • Maintain a clean and tidy property as well as stock and supply designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc.), • Assist housekeeping team with rooms, focusing on deep cleaning procedures, • Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for members, guests and staff by placing proper signage as needed, • Perform and document daily inspection and maintenance activities, • Carry out heavy cleaning tasks and special projects that may include minor repairs and organizing the stock room when shipments arrive, • Proactive in notifying management of occurring deficiencies or needs for repairs, • Proper disposal of refuse as well as maintain storage areas and restock areas and back landing as needed, • Collaborative team member, also reliable to work autonomously and proactively as needed, • Adhere to health and safety policy (I.e. IIPP, worker's comp procedures, and allergy procedures) is always followed as well as implement, monitor and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable, • Performs other duties as assigned by supervisor/manager Required Skills/Qualifications • At least 1+ year of proven working experience as a cleaner, maintenance and/or housekeeper, • Ability to handle heavy equipment and machinery, • Knowledge of cleaning chemicals and supplies, • Ability to understand and follow written and verbal instructions, • Detail oriented, proactive and positive influence on team and all other staff, • Flexible schedule and ability to work nights, weekends and holidays (when needed) Physical Requirements • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to make periodical fast paced movements are required to go from one part of the property to others., • Must be able to move, pull, push, carry or lift at least 30 pounds., • Must be able to occasionally kneel, bend, crouch and climb is required., • Must be able to perform physical activities such as lifting, cleaning, and stooping., • Must be able to stand, walk, lift, and bend for long periods of time. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$23—$23 USD