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Reservationist - PHILADELPHIA TRUCK PARTS - Philadelphia

Customer Service

July 29, 2026•106 views

Expires in 15 days

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As a Reservationist at PHILADELPHIA TRUCK PARTS, you will be a vital link between our customers and our operations, managing appointments and ensuring a seamless experience for parts pick-ups and order coordination. You will play a crucial role in organizing our scheduling systems and communicating effectively with both customers and our internal teams to maintain efficiency and customer satisfaction.

Key Responsibilities:
Manage and schedule customer appointments for parts collection or consultation, ensuring optimal use of time and resources.
Coordinate closely with warehouse and sales teams to confirm part availability and prepare orders for customer pick-up or dispatch.
Accurately record, update, and maintain reservation details within our scheduling system.
Communicate clearly and proactively with customers regarding their appointment status, any changes, and necessary preparations.
Address customer inquiries related to order scheduling, logistics, and parts availability.
Contribute to a high level of customer satisfaction through organized, responsive, and friendly service.

Qualifications:
Proven experience in a customer service, administrative, or scheduling-focused role.
Exceptional organizational skills and meticulous attention to detail.
Excellent verbal and written communication abilities.
Proficiency in using scheduling software and standard office applications.
Ability to manage multiple tasks effectively in a dynamic and fast-paced environment.
A positive attitude and a genuine commitment to delivering outstanding customer service.

This role is integral to our operations, helping us efficiently serve our clients in the heavy-duty truck and trailer parts industry. We offer a supportive work environment where your organizational skills will be highly valued and contribute directly to our success.