Restaurant Manager - Steak n' Shake - Moraine

STEAK N SHAKE HOSPITALITY HOST JOB DESCRIPTION: The Hospitality Host position at Steak 'n Shake is a critical position that will professionally represent Steak 'n Shake by greeting, engaging and serving new and existing guests and fans. Constantly creates a welcoming atmosphere that appreciates the Guest's business and supports the location's ambience with outgoing enthusiastic hospitality. Hospitality Hosts will greet guests upon entering, engage in positive and professional conversation with the Guests. YOU: • Demonstrate the Golden Rule, • Have a competitive spirit and desire to win, • Possess high character and high competence, • Desire to improve the lives of others US: • Desire to improve the lives of employees, customers, franchisees, • Committed to you and your successful journey, • We place trust above all else. This builds loyalty., • Determined to be the employer of choice, placing employees first. We seek to be the maximum wage employer., • Desire to lead and dominate the premium burger segment of the restaurant industry, • Our pace is fast, focused, and effective. Benefits & Perks Employee discount, Flexible schedule, Employee assistance program, Paid Training

Overall Mission: To model and ensure consistent execution of Quality, Service and Cleanliness, as well as delivering district business performance results in each of the key result areas by developing a culture of accountability and delivering "Every Store Perfect": • Through a process approach ensuring standards (financial and operational) by executing plans and holding store teams accountable to grow sales and profit, maintaining quality at the highest levels., • Through clearly communicating brand standards and expectations;, • Through coaching, training and mentoring the Management teams to achieve their full potential;, • Through driving an ownership mentality by showing an ability to grow the business with both top line and bottom line results;, • Through building an environment consistent with the Company Mission and Vision. ++Key Performance Areas:++ Sales and Profit Growth • Lead district with an unrelenting passion to grow sales and profitability., • Ensure the district results achieve the expectations for the key result measures while demonstrating an ability to change., • Report district performance to Division Presidents quarterly through a process approach., • Partner with Division Presidents on local marketing to plan and execute DMA-level and local store marketing plans. Developing People • Coach General Manager to hold Management team accountable for service, quality, cleanliness, facility and safety improvement plans and results., • Oversee and ensure the effectiveness and execution of crew training, recertification, development and promotion process., • Lead bench discussion with DM & HRM on effective succession planning processes., • Conduct interviews, hire, and train quality management candidates from internal, external, and campus efforts., • Ensure effective MIT and Manager Training, development, and feedback execution through weekly visits with Managers in Training., • Support and prioritize development of General and District Manager hires in partnership with DP, HRM and FTM., • Ensuring the most effective utilization of company assets and district talent., • Coach General Manager on appropriate store associate staffing requirements., • Ensure Operation Supervisor and Internal Management Candidate development. ++Brand Execution++ • Responsible to Model, Coach, Mentor, Train, and Communicate service and production expectations with management teams., • Maintaining quality standards in Service, Quality, Cleanliness, Facility, and safety as measured by key metrics., • Hold General Managers and their teams accountable for improving all Guest measures., • Coach General Managers and Management teams on creating and implementing action plans for rapid improvement with an appropriate level of follow up., • Partner with Maintenance Department to safeguard Facility and Equipment standards., • Lead new product, process and program roll outs within the District., • Hold General Managers and their teams accountable for effective implementation of new products, processes and program in their restaurants. ++ Environment++ • Lead with a structured and disciplined approach to Daily, Weekly, Period and Quarterly success routines., • Model celebrating successes., • Recognize improved and/or top performance on each and every store visit., • Partner with HRM on Associate and Management Investigations in accordance with investigation procedures. #GM7080

Join the leadership team at a Restaurant at the Forefront of QSR Innovation! Steak n Shake is modernizing operations, raising the bar on hospitality, and expanding our footprint at a pace no one else in the industry is matching. We're also on a mission: real food, real ingredients, real value. We give every general manager the opportunity to live the American Dream. The GMs who thrive here don't clock in and manage from the office. They lead from the floor, own their numbers, and build teams that win. And the best of them? They become franchise partners—owners of the very store they built. Your success hinges on their success. As a Restaurant Area Manager, you drive operational excellence, people development, and financial performance across multiple restaurant locations. Prior multi-unit leadership is a must. This role partners closely with General Managers to grow sales and profitability, strengthen leadership capability, improve guest satisfaction, and maintain exceptional brand standards across the district. We are seeking energetic, hands-on leaders who thrive in a fast-paced environment and are passionate about developing people, delivering operational excellence, and growing business results with high guest satisfaction. * Key Responsibilities Sales & Profit Growth Leadership & People Development Brand & Operational Excellence Culture & Environment Key Performance Indicators Success in this role will be measured by: • Sales and Profit Growth, • Guest Satisfaction Scores, • Guest Feedback Metrics, • Drive-Thru Speed of Service, • Food Safety & Brand Protection, • Associate Retention, • Labor & Food Cost Management, • Cash Variance Control, • Operational Excellence Metrics * Qualifications • College degree preferred or equivalent leadership experience, • Multi-unit restaurant management experience required, • Food Safety Certification required, • Strong understanding of restaurant operations, food safety, sanitation, labor management, and financial controls, • Proven leadership, coaching, and team development skills, • Excellent communication, organization, and time management abilities, • Strong analytical and problem-solving skills, • Ability to adapt in a fast-paced, changing environment, • Demonstrated commitment to hospitality, operational excellence, and guest satisfaction, • Valid driver's license and ability to travel between restaurant locations * Physical Requirements • Ability to work more than 50 hours per week as business needs require, • Ability to stand, walk, bend, stretch, lift, carry, push, and pull up to 30 pounds, • Ability to perform restaurant operational functions as needed, • Ability to monitor and oversee restaurant operations in a fast-paced environment, • Ability to effectively communicate with guests and team members * Benefits • Medical/Rx, • HSA with Employer Contribution, • Dental, • Vision, • Life & Disability, • Hospital Indemnity, • Critical Illness, • Accident, • 401(k) with 4% Employer Safe-Harbor Match (age 18 & older) Perks • Meal Discounts, • Employee Assistance Program, • Paid Training, • Associate Emergency Foundation Benefits are subject to service and/or ACA eligibility requirements* *

Overall Mission: To model and ensure consistent execution of Quality, Service and Cleanliness, as well as delivering district business performance results in each of the key result areas by developing a culture of accountability and delivering "Every Store Perfect": • Through a process approach ensuring standards (financial and operational) by executing plans and holding store teams accountable to grow sales and profit, maintaining quality at the highest levels., • Through clearly communicating brand standards and expectations;, • Through coaching, training and mentoring the Management teams to achieve their full potential;, • Through driving an ownership mentality by showing an ability to grow the business with both top line and bottom line results;, • Through building an environment consistent with the Company Mission and Vision. ++Key Performance Areas:++ Sales and Profit Growth • Lead district with an unrelenting passion to grow sales and profitability., • Ensure the district results achieve the expectations for the key result measures while demonstrating an ability to change., • Report district performance to Division Presidents quarterly through a process approach., • Partner with Division Presidents on local marketing to plan and execute DMA-level and local store marketing plans. Developing People • Coach General Manager to hold Management team accountable for service, quality, cleanliness, facility and safety improvement plans and results., • Oversee and ensure the effectiveness and execution of crew training, recertification, development and promotion process., • Lead bench discussion with DM & HRM on effective succession planning processes., • Conduct interviews, hire, and train quality management candidates from internal, external, and campus efforts., • Ensure effective MIT and Manager Training, development, and feedback execution through weekly visits with Managers in Training., • Support and prioritize development of General and District Manager hires in partnership with DP, HRM and FTM., • Ensuring the most effective utilization of company assets and district talent., • Coach General Manager on appropriate store associate staffing requirements., • Ensure Operation Supervisor and Internal Management Candidate development. ++Brand Execution++ • Responsible to Model, Coach, Mentor, Train, and Communicate service and production expectations with management teams., • Maintaining quality standards in Service, Quality, Cleanliness, Facility, and safety as measured by key metrics., • Hold General Managers and their teams accountable for improving all Guest measures., • Coach General Managers and Management teams on creating and implementing action plans for rapid improvement with an appropriate level of follow up., • Partner with Maintenance Department to safeguard Facility and Equipment standards., • Lead new product, process and program roll outs within the District., • Hold General Managers and their teams accountable for effective implementation of new products, processes and program in their restaurants. ++ Environment++ • Lead with a structured and disciplined approach to Daily, Weekly, Period and Quarterly success routines., • Model celebrating successes., • Recognize improved and/or top performance on each and every store visit., • Partner with HRM on Associate and Management Investigations in accordance with investigation procedures. #GM7080