
POSITION: Service Coordinator
CLASSIFICATION: Non-exempt
REPORTS TO: Director of Wholesale
COMPENSATION: $28.00 - $35.00
About Equator
In 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a Marin County, CA garage. Possessing an obsessive commitment to green coffee sourcing and unparalleled roasting expertise, Equator has committed over 30 years to sustainable and fair trade coffee practices all in the name of creating a remarkable coffee experience for consumers. Today, Equator Coffees is a retail and wholesale coffee roaster and coffee farm owner with twelve retail cafes throughout California—from Marin County to San Francisco to Oakland to Los Angeles and beyond. Throughout the years, Equator Coffees has spearheaded industry-leading sourcing and roasting practices, and has forged progressive partnerships with Michelin-starred chefs, specialty grocers, tech campuses, and more. Women-owned, LGBTQ-founded, and an early adopter of Fair Trade and Regenerative Organic certifications, Equator Coffees is the first California coffee roaster to achieve B Corp Certification.
Position Summary
The Service Coordinator is the primary administrative owner of equipment service requests for Equator's wholesale partners and company cafes. This position receives and documents requests, conducts initial remote troubleshooting within established guidelines, dispatches internal technicians or third-party service partners, tracks each case through resolution, and completes the related service billing and records. The Service Coordinator works closely with Account Managers, Sales, Customer Service, field technicians, third-party vendors, Retail Operations, and Accounting to provide timely, professional support and reliable follow-through. Success in this role requires excellent phone and written communication, sound judgment, strong organization, accurate system documentation, comfort working across multiple software platforms, and consistent availability during the assigned Wednesday-through-Sunday schedule.
ESSENTIAL RESPONSIBILITIES
Service Intake and Customer Communication
Case Management Dispatch and Follow Through
Service Billing Purchasing and Records
Preventative Maintenance Inventory and Reporting
Cross Functional Coordination and Process Support
Service and Performance Expectations
QUALIFICATIONS & REQUIREMENTS
Position Type Expected Hours Location and Travel
Compensation and Benefits
The hourly pay range for this position is $28.00-$35.00. Placement within the range will be based on relevant experience, skills, internal equity, and business considerations. This full-time position is eligible for Equator's applicable employee benefits under the terms and waiting periods of the governing plans and policies, including health and welfare benefits, paid time off, holiday pay, employee assistance resources, employee discounts and coffee benefits, volunteer time, and the 401(k) plan with company match.
General Statement
This position description describes the general nature and level of work performed by employees assigned to this role. It is not intended to list every duty or responsibility. Responsibilities may change according to the operational needs of the business, consistent with the general scope and classification of the role. The order in which duties and responsibilities are listed is not significant.
Equal Employment Opportunity
Equator Coffees is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.
115 Jordan Street, 94901, San Rafael

Hiring on JOB TODAY since September, 2026
Since 1995, we've believed that better coffee could create a better world. If this resonates with you, and you are passionate about coffee and using business as a force for good, we want to hear from you!
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