Role Summary:
The Spa Manager at Vita Wellness Center and Spa is responsible for overseeing the daily operations of the spa, ensuring a high level of customer satisfaction, and managing a small team of professionals.
Responsibilities:
•Operational Management: Oversee the daily operations of the spa
•Staff Supervision: Manage and support spa staff
•Customer Service: Ensure exceptional customer service is provided to all clients. Handle customer complaints and resolve issues in a timely and professional manner..
•Compliance: Ensure all spa operations comply with health and safety regulations, industry standards, and company policies.
** Qualifications:**
• Licensed RN or LPN
Experience: Minimum of 2-4 years of experience in a spa or wellness center management role.
•Skills: Strong leadership and interpersonal skills, excellent customer service, and the ability to manage a small, diverse team. Proficiency in using spa management software and Microsoft Office Suite.
•Certifications: Relevant certifications such as Certified Spa Supervisor (CSS) or Certified Spa Manager (CSM) are preferred.
•Education: Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
Competitive Salary:
•Annual Salary: $45,000 + commission and performance bonuses
•Benefits: 50% discount on in-house services, paid time off