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United Network Associates, Inc. (UNA) is seeking a motivated Level 1 IT Support Technician to join our technical team in Farmingdale, New York.
UNA provides managed IT, cybersecurity, cloud, networking, and technical support services to businesses throughout Long Island and the New York metropolitan area.
This is a hands-on technical position for someone who enjoys technology, troubleshooting, working with users, and learning new systems.
The Level 1 Technician will be part of our Help Desk and technical support team, providing remote and on-site assistance to our clients while working alongside experienced Level 2 and senior engineers.
We're looking for someone with a solid foundation in technology who wants to build a career in IT.
You don't need to know everything. You do need to be curious, dependable, professional, and willing to learn.
Basic knowledge or experience with several of the following is preferred:
Windows 10/11 • Microsoft 365 • Outlook • Active Directory • Entra ID • TCP/IP • DNS • DHCP • Wi-Fi • VPN • Networking • PC Hardware • Printers • Remote Support • Endpoint Security
Approximately 1–2 years of IT support experience is preferred, although candidates with strong technical skills, education, certifications, internships, or substantial hands-on experience will also be considered.
CompTIA A+, Network+, Microsoft, Cisco, or cybersecurity certifications are a plus but are not required.
This position is designed to provide exposure to much more than basic desktop support.
UNA technicians have opportunities to learn about:
Networking • Windows Server • Microsoft 365 • Cloud Services • Cybersecurity • Firewalls • Endpoint Protection • EDR/MDR • Identity Security • Servers • Backup & Recovery • Infrastructure Projects
As your skills develop, there are opportunities to advance into Level 2 support and systems, network, cloud, and cybersecurity engineering roles.
Location: Farmingdale, NY
Position: Full-Time
Level: Level 1 IT Support Technician
500 Bi County Boulevard, 11735, Farmingdale

IT Service adn Support (MSP/MSSP) • 1-10 empleados
En JOB TODAY desde septiembre, 2026
In Operation since June 2000. UNA is an engineering company supporting organizations locally and nationwide. Internal team expanding in our Farmingdale offic ein New York.
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