Bartender - RED Restaurant
20 days ago
City of Industry
Job Description Maintain Restaurant Bar service with maximum emphasis on customer service and guest interaction. Facilitate successful inventory pars and controls. Direct actions of Bar Back to ensure productive work time. It is through your abilities and service skills that the customer will develop a familiarity and sense of loyalty to return and have an experience that only RED can convey. Must possess a valid unexpired Food Handlers & RBS Certification. This position pays $16.50/hour KEY RESPONSIBILITIES: • Collect money for drinks served., • Check identification of customers in order to verify age requirements for purchase of alcohol., • Balance cash receipts., • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons., • Clean glasses, utensils, and bar equipment., • Take beverage orders from serving staff or directly from patrons., • Serve wine, liquor, and bottled or draft beer., • Clean bars, work areas, and tables., • Mix ingredients, such as liquor, soda, water, sugar, and bitters, in order to prepare cocktails and other drinks, • Serve snacks or food items to customers seated at the bar., • Order or requisition liquors and supplies., • Ask customers who become loud and obnoxious to leave, or physically remove them., • Slice and pit fruit for garnishing drinks., • Arrange bottles and glasses to make attractive displays., • Plan, organize, and control the operations of a cocktail lounge or bar., • Supervise the work of bar staff and other bartenders., • Plan bar menus., • Prepare appetizers, such as pickles, cheese, and cold meats., • Create drink recipes, • Prepare beverages for servers, for the outlets and room service, and banquets at times., • Assist servers and other Restaurant employees when necessary, • Provide a SMILING positive impression throughout the guest’s stay., • Establish a sense of competence through your extensive drink and menu knowledge., • Follow rules and guidelines spontaneously., • Provide the highest quality service to the guest., • Proficient in the use of the P.O.S.Accuracy in financial transactions and closeout procedures., • Time management - Use time effectively, accomplish all tasks of operation and company goal., • Arrangement decision – To accommodate customer request without interfering with the operation., • Equipment training & maintenance., • Cleanliness., • Facility maintenance., • Awareness of First aid kit., • Emergency center knowledge & location., • Awareness of Evacuation plan., • Emergency phone numbers., • Fire prevention equipment location & operation., • Electrical box location & main shut-off., • Staff safety meeting., • Register drawer locked at all times., • Opening & closing guideline awareness., • No unauthorized use of keys, security cards, security codes., • No unauthorized use of personnel files., • All reasonable requests of management, • Value & respect company property., • Sanitation guideline adherence., • Daily side work in place and in use. Adherence to cleaning program., • Preventative maintenance, • Work in tandem with the Kitchen and ensure all food quality is of the highest standard and appearance, • Take direction from Kitchen management as needed to ensure quality product, • Respond to any and all customer requests with a positive and pro-active attitude, • Work with co-workers to ensure excellent customer service at all times, • Take direction from Restaurant management & supervisors promptly and effectively., • Maintain excellent knowledge of beverage, drink mixes, and ensure proper beverage service in accordance with state and federal liquor liability laws., • Motto: You only get one chance at a positive first impression., • Treat guests with appreciation and enthusiasm., • Adherence to Employee training guidelines., • Aligning individual goals with company goals, • Set goals that focus on operational needs., • Maintain a certain level of cleanliness in the bar., • Always be helpful to others., • Sign and update duties before leaving., • Cooperation & teamwork whenever and whenever it is needed., • Maintain two-way communications between staff and management., • Follow through on projects & commitments to supervisor., • Create repeat customers., • Adherence to Company policy., • Arrive to work on time and ready, • Setting up bar properly, • Awareness of wine menus and drink specials.., • Greet and Thank customers with SMILE as they arrive and leave., • Answer all general questions about restaurant., • Be proficient in the use of the P.O.S. system, • Represent RED in the best possible light to the best of your ability., • All voids and comps with explanations and signed by supervisor., • All opening / closing procedures completed without exception., • Charge for all product delivered to the customer., • Use triangle fold napkin as place setting on the bar for all dining., • Fill out daily breakage sheet., • Restock and clean for the next shift., • Make drinks for food servers only that are ordered through the P.O.S. Be happy and make eye contact with all of our guests Offer the “best” items not the most “expensive” items. There should be “nothing more nothing less” on our tables at ALL times Re-fold or replace the napkin when the guests leaves his or her seat Open table is our best friend. Record guests notes EVERY SHIFT Read the table and give them what they want with finesse and style IF the phone is ringing, you need to answer it Promote our Chef, GM, our special events, our hotel and other outlets Walk our guests to the bathroom, never “point” Always step aside when the guest is approaching, smile and let them pass • Previous customer service experience preferred, • Previous bartending and serving experience preferred, • Professional appearance & attitude, • Excellent communication skills, • Able to work varied shifts including evenings, weekends and holidays, • Food Handlers & RBS certificate required, • High School Diploma or equivalent, • Basic mathematical skills
