Bacaro Café & Bar Supervisor
19 days ago
Cambridge
Job Description About Eastern Edge Food Hall Eastern Edge Food Hall is a dynamic culinary destination in the heart of Cambridge, MA, created to bring together community, craft, and culture under one roof. With an all-day rhythm driven by artisan vendors, a thoughtfully built bar program, and an Italian-inspired café concept, Eastern Edge delivers an environment rooted in sincerity, craft, and connection. Position Overview The Bacaro Café & Bar Supervisor is responsible for the daily leadership, operational oversight, and guest service excellence of the Bacaro Café and the entire Eastern Edge bar program. This role supervises, supports, and develops both Bacaro Café Attendants and Beverage Specialists, ensuring seamless execution across all dayparts, from morning café operations to late-night bar service. The Supervisor acts as the on-the-floor leader, maintaining product quality, team standards, guest satisfaction, and operational consistency while fostering a culture of sincere hospitality and teamwork. Key Responsibilities Leadership & Team Development • Lead, coach, and support both Bacaro Café Attendants and Beverage Specialists during all shifts., • Provide on-the-spot training, reinforcement of standards, and mentorship to team members., • Assist in new hire onboarding and ensure staff understand menu items, recipes, service expectations, and safety protocols., • Oversee all opening and closing procedures for both the café and bar programs., • Ensure smooth transitions between morning pastries, afternoon cicchetti and paninetti service, and evening bar operations., • Maintain readiness of all service areas, including displays, prep stations, equipment, and storage., • Monitor daily par levels for all food, beverage, and café ingredients; communicate needs and shortages promptly. Product Quality & Menu Execution • Maintain quality standards for pastries, cornetti, bomboloni, biscotti, mini cannoli, paninetti, cicchetti, boards, and prepared items., • Ensure accurate assembly, portioning, and presentation of all food items from opening to close., • Maintain product freshness and rotation (FIFO)., • Oversee recipe accuracy and consistency of all espresso beverages, cocktails, spritzes, and seasonal drinks., • Ensure bar mise en place, garnishes, syrups, and service items meet quality and par standards., • Deliver warm, anticipatory service; step into guest-facing interactions when needed., • Resolve guest concerns with grace, ownership, and solution-oriented thinking., • Ensure tables, counters, and service areas remain clean, stocked, and inviting., • Assist with scheduling, staffing adjustments, and labor deployment during shifts., • Support inventory counts for both café and bar items., • Ensure compliance with health, safety, ServSafe, TIPS, and sanitation standards., • 2-3 years of experience in café, bar, or restaurant operations; 1+ years in a leadership or supervisory role preferred., • Strong working knowledge of both food assembly (cicchetti, pastries, paninetti, boards) and beverage service (espresso, cocktails)., • Ability to maintain composure and leadership in a fast-paced, high-volume environment., • Excellent communication, delegation, and conflict-resolution skills., • Deep commitment to product quality, team development, and genuine hospitality., • Ability to stand or walk for extended periods., • Ability to lift up to 50 lbs. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
