Washington
Job Description Located in the picturesque town of Washington, Virginia. 30 minutes from Culpeper, Front Royal, and Warrenton, Virginia 40 minutes from Gainesville and Stephen City, Virginia Just a bit over an hour from Reston, Loudoun County, Virginia and Washington, DC. Since 1978 The Inn at Little Washington, located in the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join our growing team of exceptional people. Your next career awaits. Some of our awards include Michelin 3 Stars, Forbes 5 Stars, Michelin Green Star, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux. Why join our team: We offer: • Health, vision and dental insurance (full time employees), • Paid time off (Full time employees), • 401(k) retirement plan with match, • On-the-job training, • Employee education allowance, • Advancement potential, • Flexible schedules, • Employee appreciation events, • Complimentary uniforms, • Delicious “family” meals daily prepared by the chefs, • Referral bonuses Responsible for the service of Bar and Living Room in accordance with restaurant and hotel standards. Accountable for all facets of Bar and Living Room including, but not limited to, bar setup and breakdown, cocktail knowledge, wine knowledge, food knowledge, cocktail production, cocktail service, sanitizing and resetting the Bar and Living room, nightly reporting, cash handling, walking food, and general bar maintenance. Ensure all Forbes standards are adhered to. Help to create and advance the Inn’s cocktail program. Communicate any updates to all bar menus including bar wines by the glass menu. Participate in daily line up meetings when needed. Engage guests and assist in beverage sales in restaurants, lounge, and bar. Assist management team in actively servicing guests. Help to direct dining room staff on beverage service according to Inn’s specifications courteously and efficiently. ESSENTIAL FUNCTIONS • Maintain complete knowledge of:, • All Forbes and Inn’s standards; including all aspects of guest service delivery – especially timing of service delivery., • The characteristics and description of each wine and champagne by the glass on the bar wine list., • Designated glassware for each cocktail., • Industry trends and competition., • 86’d liquor., • Dining Room, Living Room, and Bar layout; table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range, and dress code., • Daily house count, arrivals/departures, VIPs., • Scheduled in-house group activities, locations, and times., • Correct maintenance and use of equipment., • All department policies/service procedures., • All menu selections available in all outlets., • Daily/weekly management of missed punches, punch edits, and weekly gratuity management per IALW policy and Virginia law., • IALW handbook-compliance and adherence to IALW policies., • See that scheduled inventories are both timely and accurately performed., • Attend all pre-shift meetings while on property., • Continuously monitor Bar & Living Room staff performance in all phases of service and job functions; ensuring that all procedures are carried out to department standards., • Be familiar with all resort services/features and local attractions and activities to respond accurately to any guest inquiry., • Monitor guest reactions and confer frequently with service staff to ensure guest satisfaction., • Work as bartender; actively sell beverage to guests and enhance the overall dining experience for the guests., • Help to implement creative liquor program that includes a focus on both classic and current creation cocktails that can be made and served within Forbes/Chef’s time standards., • Communicate all 86’d liquors/beer to staff daily., • Maintain complete knowledge and strictly abide by state liquor regulations; particularly those prohibiting service to minors, intoxicated persons, and drunk driving., • Monitor the preparation of station assignments; ensuring compliance to departmental standards., • Ensure the inspection and planning of materials and equipment for readiness of service., • Ensure the inspection of table set-ups; check for cleanliness, neatness, and agreement to departmental standards., • Inspect all aspects of the bar/lounge environment ensuring compliance with standards of cleanliness and order, • Ensure that the service stations are clean, organized, and stocked with designated supplies., • Monitor that all service staff are greeting and escorting guests to their tables according to departmental procedures. Ensure that tables are seated to best service the guests., • Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas., • Assist Restaurant & Lounge staff with their job functions to ensure optimum service to guests., • Attend designated meetings, menu tastings, and beverage tastings., • Help to complete scheduled inventories when necessary. QUALIFICATIONS Essential: • High School graduate, • Minimum 21 years of age to serve alcoholic beverages, • Experience as a bartender and/or cocktail server, • High school graduate, some college, • Certification of previous training in liquor, wine and food service., • Any previous Culinary training., • Certification in alcohol awareness program., • Knowledge of Computerized P.O.S. systems. Essential: • Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding in person and by telephone., • Ability to provide legible communication., • Ability to compute basic mathematical calculations., • Ability to lift and carry 30 lbs., • Ability to stand and walk for up to 10 hours., • Ability to think clearly and remain calm under pressure, making sound and logical decisions quickly., • Ability to enforce IALW standards, policies, and procedures with Bar staff., • Ability to prioritize and organize service requirements at all tables in assigned station., • Ability to be a clear thinker, analyze, and resolve problems while exercising good judgment., • Ability to focus on attention to details., • Ability to suggestively sell menu items, beverages, and wines., • Ability to input and access information in POS system., • Ability to exert physical effort in transporting equipment and wares., • Ability to endure abundant physical movements in carrying out job duties., • Ability to ensure security and confidentiality of guest and hotel information., • Ability to anticipate and interpret guests’ service needs., • Knowledge of Microsoft Office software., • Knowledge of the local geographic area, competitors, and business trends., • Knowledge of destination, activities, food & beverage, and spa., • Knowledge of gourmet food and beverage background, knowledge of (high-end) industry publications, and customer service skills, • Ability to work flexible schedule, to include weekend and evenings as needed for the benefit of departmental coverage., • Frequent need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing., • Constant need to perform the following physical activities: grasping, turning, finger dexterity., • Frequent need to stand for long periods of time., • Lifting/carrying up to 30 lbs. frequently and 50 lbs. occasionally., • Vision requirements: Frequently need to see small details and things clearly beyond arms’ reach.
