Bakery Operator West Bloomfield
15 days ago
West Bloomfield
Job DescriptionBenefits: • Dental insurance, • Health insurance, • Paid time off, • Vision insurance, • Employee discounts Perks: • 30% off all cake products, • PTO, • Structured Bonus based on P&L Performance, • Team Leadership, • Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment., • Recruits and selects talent and ensures performance expectations are clearly communicated and proper training is provided to execute responsibilities effectively and enable team members to thrive., • Engages frequently with team members to gain insight into workload and progress, address any challenges and course-correct as needed., • Provides continuous coaching and follow up to develop team and manage performance; delivers constructive feedback, conducts quarterly reviews, and addresses any performance issues in a timely, effective manner., • Delineates role of Assistant Manager, assigning specific responsibilities to support the ongoing leadership of the bakery team and operation., • Identifies future leaders and cross-trains team members as appropriate to build individual capabilities and ensure adequate bakery coverage., • Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate., • Business Operations, • Facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits., • Manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries., • Creates and communicates weekly sales productivity goals, cake production plan, and team schedule, and adjusts bakery coverage based on changing business trends., • Sets inventory par levels based on production demand and sales forecast monitors stock levels, processes weekly supply orders and conducts monthly inventory., • Ensures NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures., • Manages all controllable expenses, including labor, COGS, maintenance, and supplies, to maximize profitability., • Performs administrative functions, including payroll processing, sales, labor and product inventory reporting, and basic accounting procedures., • Local Marketing, • Leads proactive community outreach to increase brand visibility in the market and engage in brand-aligned events while responding appropriately to external requests for NbC contributions., • Servants Heart, • Goes above and beyond to support and develop the team and create a superior guest experience., • Keeps the good of the team and guests ahead of personal interests or gain., • Leads by example and displays humility and empathy for others., • Spirit of a Champion, • Demonstrates an intense drive, a commitment to excellence and a passion to succeed., • Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control., • Operates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance., • Genuine Connections, • Projects warmth, enthusiasm, and optimism that attracts and energizes others., • Builds positive, productive relationships and communicates often and openly., • Understands basic retail math and P&L principles, including the specific levers that drive sales and profitability., • Has the ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans to address issues., • Leads with an unwavering guest focus and exhibits strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form., • Excels at delegating duties, communicating clear expectations, directing others work and managing performance., • Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills., • Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action., • High school diploma or GED; post-secondary education is a plus., • 5-10 years of leadership experience managing teams, business operations and the guest experience in the retail, hospitality or food service industries., • Demonstrated success in hiring and developing teams, creating a superior service environment and achieving financial objectives., • Experience in creating productivity goals, inventory par levels, and team schedules, and managing costs., • Foodservice safety training certificate (or required to obtain within 30 days of employment).
