Call Center Agent
2 months ago
Malibu
As a Call Center Agent, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service over the phone. You will handle a high volume of inbound and outbound calls in a timely manner, ensuring customer satisfaction and retention. Responsibilities:
Answer incoming customer calls promptly and professionally.
Provide accurate information about products, services, pricing, and availability.
Assist customers with placing orders, processing returns, and resolving billing inquiries.
Troubleshoot and resolve customer issues and complaints effectively and efficiently.
Escalate complex issues to appropriate departments or supervisors for resolution.
Follow up with customers to ensure their concerns are fully addressed and resolved.
Keep detailed records of customer interactions, transactions, comments, and complaints.
Adhere to company policies and procedures regarding customer interactions, confidentiality, and data security.
Meet or exceed performance goals, including call handling metrics, quality assurance standards, and customer satisfaction targets.
Participate in ongoing training and development programs to enhance product knowledge, communication skills, and customer service techniques.
Collaborate with team members and supervisors to improve processes, share best practices, and achieve collective goals.
Maintain a positive and professional attitude in all customer interactions, even in challenging situations.
Stay informed about industry trends, competitor activities, and new product offerings to better serve customers and provide relevant information.
Flexibility to work in shifts, including evenings, weekends, and holidays, as required by business needs. Qualifications:
High school diploma or equivalent; additional education or certification in customer service or related field is a plus.
Previous experience in a customer service or call center environment preferred.
Excellent communication skills, both verbal and written, with a clear and professional phone manner.
Strong active listening skills and the ability to empathize with customers' concerns.
Proficiency in computer skills, including typing, navigating multiple systems, and using CRM software.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Problem-solving skills with a proactive and solutions-oriented approach.
Attention to detail and accuracy in data entry and documentation.
Ability to work independently with minimal supervision and as part of a team.
Adaptability to changing policies, procedures, and technology.
Working Conditions:
Office environment with prolonged periods of sitting and using a computer.
High volume of incoming calls with varying levels of complexity and urgency.
Occasional exposure to stressful or challenging customer interactions.
Shift work may be required, including evenings, weekends, and holidays. Benefits:
Competitive salary commensurate with experience.
Flexible work schedule and remote work opportunity.
Professional development and training opportunities.
Health insurance, retirement plans, and other benefits package options. $30-40 per Hourly Rate.
