Castle Rock
Job DescriptionDescription: On-Site Diagnostics & Repair: Travel to customer locations to diagnose, troubleshoot, and repair mechanical, electrical, and hydraulic issues on diesel engines, transmissions, braking systems, and other heavy equipment components. • Preventative Maintenance: Perform routine preventative maintenance, including oil changes, filter replacements, fluid checks, and inspections, to ensure optimal performance and longevity of equipment., • System Expertise: Proficiently work on and understand various systems, including:, • Diesel engines (Cummins, Detroit Diesel, Caterpillar, PACCAR, etc.), • Transmissions (manual and automatic), • Brakes (air and hydraulic), • Suspension systems, • Electrical systems (diagnostics, wiring, lighting, ECMs), • Hydraulic systems, • HVAC systems, • Documentation: Accurately complete work orders, service reports, time cards, and other required documentation, detailing services performed, parts used, and recommended future repairs., • Customer Service: Provide exceptional customer service, communicating effectively with clients regarding diagnoses, repair processes, and timelines., • Safety: Adhere to all safety regulations, company policies, and industry best practices while performing repairs and operating equipment., • Inventory Management: Maintain accurate inventory of parts and tools on the service truck, ensuring availability for common repairs., • Professionalism: Maintain a clean and organized service truck and workspace. Represent the company professionally at all times. 1. Technical Skills & Knowledge: • Diagnostic Prowess:, • Expert ability to diagnose and troubleshoot mechanical, electrical, hydraulic, and pneumatic issues on a wide range of diesel and/or gasoline engines and heavy equipment., • Proficiency in using advanced diagnostic software (e.g., Cummins Insite, CAT ET, Detroit Diagnostic Link, John Deere Service Advisor, OEM-specific tools) to interpret fault codes, perform sensor tests, and monitor live data., • Strong understanding of wiring diagrams, schematics, and service manuals., • Engine Systems Expertise:, • In-depth knowledge of diesel and/or gasoline engine components, operations, and common failure modes (e.g., fuel systems, turbochargers, EGR, DPF, aftertreatment systems, cooling systems, lubrication systems)., • Ability to perform engine overhauls, rebuilds, and replacements., • Transmission & Drivetrain:, • Experience with various transmission types (manual, automatic, automated manual transmissions like Eaton Fuller AMT) and their associated diagnostic and repair procedures., • Knowledge of differentials, driveshafts, and axle components., • Brake Systems:, • Proficiency in diagnosing and repairing air brake systems (e.g., ABS, EBS, air dryers, brake chambers) and hydraulic brake systems., • Understanding of DOT regulations pertaining to brake inspections and repairs., • Electrical Systems:, • Strong understanding of automotive/heavy equipment electrical circuits, including starters, alternators, batteries, lighting, and CAN bus systems., • Ability to diagnose and repair shorts, opens, and intermittent electrical problems using multimeters and oscilloscopes., • Hydraulic Systems:, • Knowledge of hydraulic pumps, valves, cylinders, hoses, and fittings., • Ability to diagnose and repair hydraulic leaks, pressure issues, and flow problems., • HVAC Systems:, • Familiarity with automotive/heavy equipment heating, ventilation, and air conditioning systems, including refrigerant handling and leak detection. (EPA 609 certification preferred for handling refrigerants)., • Preventative Maintenance:, • Thorough understanding and ability to perform comprehensive preventative maintenance services (e.g., oil changes, fluid checks, filter replacements, chassis lubrication, routine inspections)., • Welding & Fabrication (Plus):, • Basic welding (MIG, stick) and fabrication skills for minor repairs or modifications can be a significant asset. 2. Tools & Equipment Proficiency: • Personal Tool Set: Must possess a comprehensive personal set of hand tools, power tools, and specialized tools required for diesel/heavy equipment repair., • Company-Provided Equipment: Ability to safely and proficiently operate company-provided diagnostic laptops, specialized service tools, air compressors, generators, cranes/hoists (if applicable on service truck), and other shop equipment., • Mobile Service Truck Operation: Skill in operating and maintaining a large service truck, including organizing parts, tools, and fluids. 3. Licenses & Certifications: • Driver's License: Valid driver's license with a clean driving record is mandatory., • Commercial Driver's License (CDL): Class A or B CDL may be required, depending on the Gross Vehicle Weight Rating (GVWR) of the service truck and any attached equipment. Endorsements (e.g., air brakes, tanker) may also be necessary., • ASE Certifications: Highly preferred, particularly in:, • T2 – Diesel Engines, • T4 – Brakes, • T6 – Electrical/Electronic Systems, • T8 – Preventative Maintenance & Inspection, • L2 – Advanced Engine Performance Specialist (Diesel), • Vocational Training/Degree: Completion of a recognized diesel technology program or equivalent work experience., • EPA 609 Certification: For handling refrigerants (if HVAC repair is part of the job)., • Manufacturer-Specific Training: Certifications or factory training from OEMs (e.g., Caterpillar, Cummins, Detroit Diesel, PACCAR, John Deere, Volvo) are a significant advantage. 4. Physical & Environmental Requirements: • Physical Stamina: Ability to lift heavy objects (up to 75+ lbs), carry tools, bend, stoop, crouch, kneel, climb, and work in awkward positions for extended periods., • Environmental Adaptability: Ability to work outdoors in various weather conditions (hot, cold, wet, dusty) and in potentially noisy or dirty environments., • Manual Dexterity: Excellent hand-eye coordination and fine motor skills for intricate repairs., • Safety Awareness: Unwavering commitment to safety protocols and procedures, including the use of Personal Protective Equipment (PPE). 5. Personal Attributes & Soft Skills: • Self-Motivation & Independence: Ability to work autonomously and manage a fluctuating workload effectively without direct supervision., • Problem-Solving: Exceptional critical thinking and analytical skills to diagnose complex issues efficiently in the field., • Time Management: Strong organizational skills to prioritize tasks, manage appointments, and complete repairs within estimated timeframes., • Customer Service: Professional, courteous, and clear communication skills to interact with clients, explain repairs, and build trust., • Adaptability: Ability to adapt to changing schedules, unexpected repair challenges, and various customer sites., • Communication: Excellent verbal and written communication skills for documenting repairs, interacting with dispatch, and providing clear explanations to customers., • Reliability: Punctual and dependable, understanding the critical nature of equipment uptime for clients., • Attention to Detail: Meticulous in performing repairs, ensuring proper torque, fluid levels, and overall quality of work., • Professionalism: Maintain a clean work area and professional appearance, representing the company positively.