Kemah
Job DescriptionBenefits: • Company car, • Flexible schedule A Day in the Life of a Surface Experts Technician: WE OFFER: • Base Salary + Bonus Opportunity: Performance-based commissions starting on day 1, • Great Work/Life Balance: No required overtime, no nights, no weekends, • Time Off: Paid holidays and accruable vacation, • Flexible Work Schedule: Can accommodate midweek appointments, • Paid New Hire Training: Onboarding includes learning alongside a trained technician, • Company Car: Each technician drives a branded company vehicle for job duties, • Tools Included: All necessary tools and products are provided, • Learn a New Trade: Develop skills in a brand-new emerging trade, • Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving, • Small Business: Local business with an owner who works alongside the team each day, • Mentorship Opportunities: Ongoing repair training and career development, • Dedicated Help Lines: Technician Support Team on call to assist to questionsDUTIES: In the Field Daily • Visit 4 or more customers daily, • Complete jobs on-site, providing top tier customer service and follow-up, • Serve diverse clients from varying industries, including property management companies, hotels, moving services, and construction firmsCustomer Service and Communication, • Provide extraordinary customer service to property management staff and tenants, • Maintain records of work progress and relevant notes within our CRM/Dispatch system, • Resolve questions or issues by communicating with the support teamFollow Repair Process, • Perform repairs by understanding our exclusive 5-step process, • Use every tool in your customized tool-kit, • Creatively repair damage by problem-solvingWe seek someone with experience working with wood products: cabinetry, carpentry, furniture, etc. You often work with wood materials and coverings: plywood, particle board, melamine, thermo-foil, and solid wood. Backgrounds in cabinetry, fine woodworking, or carpentry will help you accomplish detailed wood repairs. QUALIFICATIONS • Hands-on work experience possibly in construction, manufacturing, painting, or personal hobbies., • Backgrounds in facilities maintenance is extremely valuable but not required, • We combine conventional trade skills with innovative products and strategies. This unique approach ensures durable, visually pleasing repairs, always performed with a smile., • While our competitors focus on complete resurfacing, we specialize in repairing small imperfections, often no larger than a dinner plate. Our primary goal is complete customer satisfaction, which leads to long-term relationships. We help our clients save time and money, preventing materials from entering landfills., • A standard repair requires just 1-2 tablespoons of product. This allows our technicians to keep their tools and equipment in a small vehicle. Our approach is odor-free, clean, and typically takes less than two hours.VISION, • To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing., • Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.MISSION, • Our mission is to develop outstanding teams by investing in strong relationships., • Together, we work to solve our customers problems by reducing the waste of time, money, and materials that end up in landfills.VALUES, • Serve Others, • Put Relationships First, • No Jerks, • Be Humble, • Be a Problem Solver, • Be Curious, • Seek to Understand the Cause of the Problem, • Work Smart, • Constantly Improve, • Trust the Process, • Be Organized, • Be Teachable, • Put Business Needs Above Personal Wants