Operations Liaison Technician & Call Center Support
9 days ago
Hackensack
Job DescriptionSalary: Now Hiring: Operations Liaison Technician & Call Center Support Are you a clear communicator with a knack for problem-solving and coordination? Were looking for a high-energy, detail-oriented individual to serve as the vital link between our field technicians and our in-house call center team. About the Role: As the Operations Liaison, you'll ensure real-time communication and smooth job execution between our technicians and dispatch team. Youll help eliminate roadblocks, clarify work order details, and keep jobs on schedule by staying ahead of issues and delivering solutions quickly. What Youll Do: • Act as the go-to point of contact for technician questions, updates, and support, • Ensure accurate information flows between the field and the call center, • Track and resolve delays or escalations proactively, • Support quality control and help streamline operations, • Strong communication and organizational skills, • Ability to multitask and prioritize under pressure, • Positive, team-oriented mindset, • Tech-savvy and comfortable learning internal systems, • Fast-growing, national company with room to grow, • Supportive and high-energy team environment, • Paid time off, medical benefits, snacks & coffee, and fun monthly team events, • Gym and rec room access on site!
