Trabajos crunch en Newark, New Jersey - Page 2Crear alertas

Job DescriptionThe Crunch Assistant General Manager (AGM ) will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train and manage the front desk to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an aptitude of all company-wide policies and initiatives to ensure integrity of the Crunch Brand. Reports to: Club Manager Requirements: • Fitness management experience preferred, • Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club., • Communicate and implement club policies and procedures to employees., • Recruit and hire the highest possible caliber of staff.Operations, • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members., • Serves as the lead customer service contact for members at the front desk, • Demonstrate a working knowledge of all standard club operating procedures and policies, • Communicate and interpret club policies and procedures to members and employees, • Resolve member complaints in an expeditious and tactful manner following club procedure and documentation, • Assist in the staffing, training, and performance management of Front Desk employees., • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members., • Ensure the club meets standards for cleanliness, maintenance, safety, and security.Sales/Revenue Management, • Support company programs and promotion to help generate new sales leads for optimum new membership growth, • Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments, • Ensure that the staff has a high level of knowledge about the clubs promotions, programs, facilities, classes, and equipment., • Achieve desired revenue goals thru the leadership and motivation of employees., • Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment, • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members., • Support personnel related problems or difficulties by following club procedure and documentation., • Encourage staff to work as a team and be productive., • Illustrate an ability to make decisions., • Recruit and hire the highest possible caliber of staff., • Serve as a role model for employees.Accountabilities, • Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth., • Oversees expense goals by managing payroll and general and administrative expenses., • Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations., • Keep current in knowledge of key competitors., • Conduct frequent facility walkthroughsMeasurement Standards, • Successful management of all financial budgetary goals., • Net Promoter Scores and Social Media Feedback Scores, • Membership retention., • Follow all policies and procedures.Special Skills:, • Excellent written and verbal communication, • Strong leadership skills, • Strong administrative skills, • Strong customer service skills