Reception/Customer Service
1 month ago
New Providence
JOB DESCRIPTION:
Position Title: Client Services Representative
Department: Client Services
Manager: Client Services Manager
GENERAL PURPOSE:
Customer Service Representative is dedicated to delivering excellent customer service that exceeds the expectations of our clients. Their role is crucial to ensure our clients receive clear and excellent communication regarding their pet care needs and maintaining an effective schedule and doctor workflow.
ESSENTIAL JOB FUNCTIONS:
· Greet clients and visitors with hospitality, fostering a welcoming atmosphere.
· Collaborate with veterinary staff to ensure seamless communication and coordination of patient care.
· Manage client check-in and check-out process.
· Handle client concerns and complaints with empathy and professionalism, working to resolve issues to the client’s satisfaction.
· Maintain a clean and organized reception area, adhering to hospital standards for cleanliness and hygiene.
· Proficiently handle accurate payment collection and processing before patients are discharged.
· Provide assistance with explaining and completing euthanasia paperwork, ensuring accuracy and compliance with established protocols.
· Coordinate appointments, scheduling procedures, and handling cancellations and confirmations efficiently.
· Maintain accurate client records in database, ensuring all information is up to date and complete.
· Monitor voicemail, emails, and scheduling software for communications from clients.
· Maintain a professional, patient, and compassionate demeanor when interacting with clients.
· Handle client feedback professionally and escalate any issues to management as needed.
QUALIFICATIONS:
· High School Diploma or equivalent required.
· Strong emphasis on verbal and written communication skills.
· Capable of maintaining composure and making sound decisions in high stress situations.
· Adept to collaborating and contributing to a team environment.
· Excellent communication and interpersonal skills.
· Strong organizational abilities and attention to detail.
· Ability to multitask and prioritize tasks effectively in a fast-paced environment.
· Proficiency in computer systems and software, including MS Office
· Passion for working with animals and providing compassionate care to pets and their owners.
** ** PHYSICAL DEMANDS:
The physical demands descried here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The ideal candidate must be able to sit and/or stand for long periods of time.
