Customer Service Supervisor (Manufacturing / SAP / Order Management)
16 days ago
Sacramento
Job Description Customer Service Supervisor (Manufacturing / SAP / Order Management) Lodi, CA (Onsite) $85,000 – $122,000 + Bonus This is not a traditional customer service role. This position sits at the center of order management, production, and distribution, ensuring orders move seamlessly from entry to delivery within a high-volume manufacturing environment. You’ll lead a team while remaining hands-on—owning the order-to-cash (OTC) process, partnering cross-functionally, and solving operational challenges that directly impact customer delivery and plant performance. What You’ll Do • Lead, coach, and develop a team of Customer Service / Inside Sales representatives, • Oversee the end-to-end order-to-cash (OTC) process:, • Order entry, • Production coordination, • Inventory & fulfillment, • Shipping & delivery, • Invoicing, • Act as the central point of coordination between Sales, Production, Warehouse, and Logistics teams, • Manage open orders, backorders, and delivery timelines to ensure on-time performance, • Step in on escalations and complex orders, resolving issues at the root cause level, • Utilize ERP systems (SAP preferred) to manage order flow, visibility, and issue resolution, • Serve as a subject matter expert (SME) for order management processes and system usage, • Track and improve key performance metrics, including:, • Order accuracy, • On-time delivery, • Backorder reduction, • Customer satisfaction (CSAT), • 5+ years of experience in:, • Customer Service, • Inside Sales, • 3+ years of team leadership experience in a player-coach capacity, • Strong understanding of order flow through production, warehouse, and shipping operations, • Hands-on experience with ERP systems (SAP strongly preferred), • Proven ability to operate in a fast-paced, high-volume environment with competing priorities, • Experience with industrial products (pipe, fittings, building materials, etc.), • Exposure to Lean / Six Sigma methodologies, • Onsite: Lodi, CA (plant-connected office), • Schedule: Monday–Friday | 7:30 AM – 4:30 PM, • Travel: Up to 15% (plants, distribution centers, customer visits), • Direct impact on plant operations and customer delivery performance, • High visibility across operations, supply chain, and sales leadership, • Opportunity to build, coach, and shape a high-performing team This is a high-impact role for someone who thrives at the intersection of customer experience and operational execution. Qualified candidates will be contacted with additional details. Company DescriptionSelf Opportunity is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Self Opportunity is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.