Customer Service Representative
1 day ago
Los Angeles
We are seeking a detail-oriented, customer-obsessed Freelance Customer Service Associate to support a fast-growing women's apparel brand. In this role, you will be on the front lines of the customer experience, helping shoppers feel confident in every interaction and purchase. What You'll Do: • Serve as a primary point of contact for customers via email, ticketing platforms, and social media DMs, providing timely and accurate responses., • Support the full post-purchase journey, including order status inquiries, returns, exchanges, and size or fit questions., • Process and troubleshoot orders through Shopify and related systems, ensuring smooth resolution of customer issues., • Monitor shipment status—including lost, delayed, or damaged packages—and coordinate with warehouse and operations teams to resolve fulfillment issues., • Maintain accurate records of customer interactions, issue details, and resolutions in systems such as HappyFox or similar CRM platforms, • Engage with customers on Instagram and other social platforms, communicating in a professional, on-brand voice., • Collaborate with marketing, e-commerce, and operations teams to relay customer feedback and ensure a seamless brand experience., • Identify recurring issues and trends and provide insights to help improve processes, policies, and FAQs. What You Bring: 1–2 years of customer service experience, preferably within apparel, retail, or e-commerce. • Experience working with platforms such as Shopify, Instagram, HappyFox, AfterShip, or similar customer service tools., • Strong written and verbal communication skills with a customer-first mindset., • Excellent organization and attention to detail, with the ability to manage high-volume inquiries efficiently., • A calm, professional demeanor and strong problem-solving abilities., • Enthusiasm for women's fashion and a genuine passion for helping customers feel confident in their purchases.