Customer Service Representative (CSR) (Remote)
14 days ago
Middletown
Join our world-class customer support team as a remote representative and help shape exceptional customer experiences. In this role, you'll be the voice of our company, assisting clients with our payment processing solutions while working from the comfort of your home. We're seeking empathetic problem-solvers who can turn customer challenges into success stories. This position offers comprehensive training, career growth opportunities, and the chance to work with cutting-edge payment technologies while maintaining a healthy work-life balance. Requirements:
1+ years of customer service experience in a technical environment
Excellent communication and problem-solving skills
Experience with CRM software and ticketing systems
Strong ability to work independently while maintaining team collaboration
Knowledge of payment processing systems is a plus
Bachelor's degree preferred but not required
Ability to work in a fast-paced environment
Strong multitasking and organizational skills Key Responsibilities:
Handle customer inquiries via phone, email, and chat with professionalism
Troubleshoot complex payment processing issues efficiently
Document and track customer interactions in our CRM system
Escalate complex issues to appropriate teams while ensuring follow-through
Provide feedback for product and service improvements
Maintain high customer satisfaction ratings
Participate in team meetings and training sessions
Create and update support documentation as needed Benefits:
Competitive salary with regular performance reviews
Comprehensive health, dental, and vision insurance
401(k) with generous company match
Unlimited paid time off policy
Flexible remote work schedule
Regular team building events
Career advancement opportunities
