Customer Service jobs in Fort Worth, Texas (TX) State

  • CYA Insurance
    Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    2 months ago
    $31–$50 hourly
    Full-time
    Sundance Square, Fort Worth

    - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. - Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. - Building lasting relationships with clients and other call center team members based on trust and reliability. - Utilizing software, databases, scripts, and tools appropriately. - Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. - Making sales or recommendations for products or services that may better suit client needs. - Taking part in training and other learning opportunities to expand knowledge of company and position. - Adhering to all company policies and procedures.

    No experience
    Easy apply
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