Customer Service jobs in Edgewater, Illinois - Page 6Create job alerts

Be Part of Our Record-Breaking Team.United States with a valid Social Security Number.March 2023 marked a historic milestone for our company, with the .As our growth continues, we are expanding our remote team with motivated individuals ready to build a long-term career.Build your career on a flexi

Provide ongoing support and exceptional customer service.

Responding to this post and completing the requested information request is the first step toward pro-actively registering your availability, past experience, and interest in upcoming contract consulting opportunities related to customer service work. The Veterans Launch mission is to connect milita

Provide exceptional customer service to Swedish-speaking clients. Networking and mentorship opportunities with international client service leaders.

United States with a valid Social Security Number.This position is not available in Massachusetts.In March 2023, AO achieved the .We are expanding our fully remote team and seeking motivated individuals ready to build a long-term career in a supportive, high-performance environment.Enjoy the flexib

Provide stellar customer service to Dutch-speaking customers via phone, email, and chat, handling inquiries related to our products and services. Mercier Consultancy MD is excited to offer a fantastic opportunity for a Dutch Speaking Customer Service Agent in sunny Greece, complete with a generous r

Step into a trusted legacy of service. A strong work ethic and commitment to client-focused service.

In this role, you’ll combine customer service to make a real impact—helping protect families while building a rewarding, performance-based career.

Earn ongoing renewals on policies you service.

Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims. Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, ta

To ensure we are operating at the highest professional standard for our network of patients, health plans and providers, we are seeking dynamic individuals to come join our call center as Bilingual Customer Service Representatives. The Bilingual Customer Service Representative’s responsibilities i

We are looking for Customer Service Representatives (CSRs) to join our team for the holiday season and to provide outstanding service to our customers. Identify opportunities for improving the customer experience and share those with Customer Service leadership. Able to utilize various customer serv

The Senior Accounting Manager’s primary responsibility is to efficiently and effectively support and execute day-to-day accounting operations in a way that meets or exceeds agency and client expectations. This role serves as a key contributor within the Finance/Accounting team and partners closely

Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Ser

Customer Service Advocates (CSAs) are a trusted resource for our Medi-Share program members and medical service providers who have questions or concerns related to the membership guidelines, provisions of the program, technical challenges, medical bills, and more. Customer Focus - Build strong cus

As a Customer Service Representative living in the US, you will be the first point of contact virtually for our customers. Minimum of 1 year of experience in customer service or similar position. Meet and exceed customer service targets and goals set by the company.

Assist customers with their inquiries about products and services, providing accurate information and solutions. Effectively resolve customer complaints and issues, ensuring a high level of customer satisfaction. Document customer interactions thoroughly and contribute to service improvement initiat

The Remote Bilingual (French/English) Customer Service Representative is a passionate customer care professional responsible for providing an exceptional customer experience for our clients' customers via phone, email, SMS, chat, and Social Media. Answer questions about orders and requests, account

Provide exceptional customer service to Italian-speaking customers via phone, email, and other communication channels. Document customer interactions systematically to improve service delivery and customer satisfaction. This role is tailored for individuals passionate about customer service within a

Self-motivated, with a commitment to exceptional service.

Remote Client Representative – Protect Families.Step Into a Legacy of Protection Since 1951.For more than 70 years, AO has proudly provided life, accident, and supplemental health benefits to members of labor unions, credit unions, and associations—helping protect the families who keep our commu

Customer service or sales experience preferred. Provide information about available products and services. Assist customers in selecting solutions that meet their needs.

With over 50 years in the business, we strive to promote from within and create a positive impact for our team members and the many customers we serve!. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before any resu

Ignite Your Career with AO – Work From Home.Are you ready to ignite your career and step into a future built on growth, flexibility, and opportunity? AO is one of the fastest-growing organizations in North America, and we’re actively expanding our remote team with motivated, high-energy professi

We are seeking a passionate Customer Relationship Agent who can deliver exceptional customer service and build lasting customer relationships. Guiding customers in choosing the right service provider for their needs, ensuring that every interaction is positive and leaves a lasting impression. Taking

Job Description Job Title: Customer Service Project Manager Reports To: Senior Program Manager Department: Guest Services / Customer Care (Digital) Duration: 6 Months (Contract) Location: Bolingbrook, IL (Hybrid) Position Summary We are seeking an experienced contractor to establish and operationalize the intake and orchestration function within a Guest Services organization. This role will act as the central entry point for all incoming initiatives, ensuring work across AI, product, operations, and process improvement is properly captured, structured, prioritized, and tracked through execution. The ideal candidate will quickly integrate into the environment, operate independently, and build a scalable framework that enhances visibility, alignment, and accountability across workflows. Core Responsibilities • Serve as the centralized intake point for all Guest Services initiatives, ensuring visibility and tracking of incoming work across all focus areas., • Define and implement intake standards to ensure requests are clearly scoped, structured, and actionable., • Develop and maintain frameworks for effort sizing, ROI evaluation, and prioritization., • Partner with cross-functional teams including AI, Product, Engineering, Workforce Management, Training, Operations, and external partners., • Drive alignment, ownership, and stakeholder commitment before and during project execution., • Build and maintain a consolidated roadmap that reflects priorities, dependencies, capacity, and committed deliverables., • Prepare and manage executive-level roadmap reporting and status updates., • Monitor progress, proactively remove blockers, and ensure consistent forward momentum across initiatives., • Lead Guest Services process improvement and technology implementation projects from kickoff through delivery.Required Qualifications, • 6+ years of program or project management experience within customer support, contact center, or service operations environments., • Proven experience building or implementing intake processes, PMO structures, or operational models from the ground up., • Strong ability to bring structure to ambiguous environments and manage multiple concurrent priorities., • Demonstrated success driving cross-functional alignment, accountability, and execution., • Experience developing prioritization frameworks, effort sizing models, and ROI-based decision-making approaches., • Excellent organizational and communication skills with a focus on transparency and execution., • Experience with AI, automation, or digital support initiatives is a plus. About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.

Job Description Must be authorized to work in the U.S. to be considered for this position. We are seeking a motivated Intake Specialist to join our legal consultation team. This role plays a key part in converting qualified leads into clients. Every call matters, and the right candidate understands that each conversation can be the difference between securing a case or losing it. This position is ideal for someone with a competitive personality, strong sales instincts, and confidence on the phone. You will be the first point of contact for potential clients and a critical contributor to the firm’s growth. Compensation: $55,000 per year DOE Responsibilities: • Handle inbound and outbound calls with prospective clients, • Qualify leads and convert eligible prospects into retained clients, • Clearly explain legal services and next steps, • Build rapport, trust, and urgency during consultations, • Accurately document call notes and client information, • Follow up with leads consistently and professionally, • Sales experience required; legal intake experience is a plus, • Competitive, goal-oriented mindset, • Strong verbal communication and listening skills, • Ability to perform in a fast-paced, high-volume call environment, • Comfortably handling sensitive conversations with professionalism Benefits • Competitive starting salary based on experience, • Growth opportunities within the legal consultation team, • Central downtown Chicago Loop office location, • Performance-driven environment where results matter

Job Description Quatrro Business Support Services is currently searching for an experienced, hybrid -based Grant Manager for their Not-for-Profit division. As the Grant Accounting Manager, you will partner with multiple Quatrro nonprofit clients in the social justice, advocacy, arts and culture, and community and economic development areas. Location: Hybrid, Chicago, IL. preferably 3 days on site The Senior Accounting Manager serves as a key member of the Accounting team, providing advanced accounting client services and overseeing the work of accounting team members. This role ensures the accuracy and integrity of client financial reporting and supports and/or delivers full cycle accounting functions of multiple clients including but not limited to grant management, audit preparation, budgeting, projections, and financial modelling. The Senior Accounting Manager plays a crucial role in driving process improvements, fostering strong client relationships, and ensuring compliance. We are seeking a detail-oriented and mission-driven Grant Accounting Manager to manage the financial oversight of federal and state grants within the Health and Human Services domain. This role is critical to ensuring compliance with the Illinois GATA framework, accurate vouchering, and timely reporting for grants administered in Chicago and across Illinois. Job Duties: Maintain financial records for all federal and state grants, ensuring compliance with GATA, Uniform Guidance (2 CFR Part 200), and agency-specific requirements.• Prepare and submit vouchers and reimbursement requests in accordance with grantor timelines and formats.• Monitor grant expenditures and ensure alignment with approved budgets and allowable costs.• Assist in the development and review of grant budgets, amendments, and cost allocations. Direct Client Services (80-90%) 1. Serves as primary or secondary point of contact for complex client accounting needs, as assigned., 2. Oversees the preparation and review of financial statements, ensuring accuracy, timeliness, and compliance with GAAP and funder guidelines., 3. Supports the accounts receivable and accounts payable functions, ensuring proper coding, collections, payment processing, and reporting., 4. Supports the development of comprehensive organizational and grant budgets in collaboration with senior accounting staff and clients., 5. Provides strategic financial insights and recommendations to clients based on in-depth analysis of financial data and key performance indicators., 6. Leads the annual audit preparation for assigned clients, coordinating with auditors and ensuring the accuracy of financial documentation., 7. Ensures client compliance with all relevant financial regulations, including federal, state, and local funding requirements., 8. Manages the implementation and monitoring of internal controls to safeguard client assets and prevent fraud., 9. Evaluates and enhances financial processes and procedures for clients, leveraging technology and best practices to improve efficiency and effectiveness., 10. Supports the adoption of cost-saving measures and revenue generation strategies, including the identification of new funding opportunities., 11. Provides advanced technical accounting support, including guidance on revenue recognition, current and/or pending Accounting Standards Updates (ASU’s), and grant compliance such as but not limited to 2 CFR 200 compliance, as applicable., 12. Delivers financial presentations to Client Leadership such as the Executive Director and Program Director., 13. Fosters strong, collaborative relationships with key stakeholders at each client organization, serving as a trusted financial advisor., 14. Addresses complex client concerns and ensures timely and effective resolution. Supervisory Responsibilities and Other Duties (10-20%): 1. Oversees team deliverables., 2. Manages direct reports and provides mentoring, training, and professional development., 3. Reviews team performance and provides constructive feedback and signoff on individual development plans., 4. Engages and participates in the client’s community and mission through various means such as volunteer opportunities., 5. Other duties as requested. Qualifications: Required: Bachelor’s degree in accounting, ability to prioritize tasks, excellent interpersonal skills, advanced Excel skills, 2+ years of industry specific experience, business acumen, and ability to communicate with senior management/executives. Industry Specific Matters (Required): 1 Industry Experience: (HHS) Health and Human Services organizations, with a preference for experience with housing, mental health, or general human service organizations. 2 Grant Experience: federal grant administration/management experience, State of Illinois grant administration / GATA experience. #INDPE2023 #INDPE2023 Quatrro Business Support Services is the market leader in providing cost-effective financial and accounting outsourcing solutions, technical support services and a range of affordable business support services for small and midsized businesses across many industries. We utilize best practices to streamline labor intensive processes, resulting in significant cost savings and improved business insight for our clients. If you are interested in joining a dynamic and rapidly growing team please apply today!

Job Description Do you love talking on the phone? Do you have a passion for helping people? Is great customer service a passion? Final question...Do you thrive in a collaborative team environment and love contributing to the team's success? You MAY be a fit for our team at Greenberg Gross! Who are we? Greenberg Gross LLP is a high-stakes trial firm tackling some of society's most critical issues. We are growing rapidly and looking for team members who want to help us build our future. We currently have an opening for an Intake Specialist in our Chicago office. Essential Duties And Responsibilities • Connect with potential clients via calls, texts, and emails., • Take accurate, detailed notes, with the ability to organize the notes into a complete summary., • Handle calls with genuine empathy and compassion., • Organize and maintain notes using CRM software., • Perform other duties and responsibilities as assigned. Knowledge, Skills And Experience • Professional communication skills., • Strong attention to detail and ability to multi-task., • Great people skills are necessary., • Bilingual in Spanish is a plus., • Tech savvy., • Ability to work independently as well as in a team environment. Pay: $20.00 - $28.00 per hour Benefits: • 401(k), • 401(k) matching, • AD&D insurance, • Dental insurance, • Disability insurance, • Employee assistance program, • Employee discount, • Flexible spending account, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Retirement plan, • Vision insurance Schedule: • 8 hour shift, • Day shift No phone inquiries. No recruiters.

Job Description The salary range for this position is $160,000 - $170,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to . We are seeking a senior accountant with real hedge fund / alternative investment accounting experience who has been directly involved in audit preparation, partnership accounting, and technology-driven reporting. Responsibilities • Maintain books and records for alternative investment vehicles and managed accounts, • Prepare audit packages and serve as audit liaison, • Perform partnership accounting, allocations, and capital account maintenance, • Reconcile trading activity including futures and commodities, • Support investor reporting tied to NAV and performance, • Improve reporting and workflows through technology and automation Required Experience • 5–12+ years of accounting experience, • Hedge fund, fund administrator, or alternative investment accounting background, • Direct audit preparation experience, • Strong partnership accounting knowledge, • Advanced Excel and comfort with accounting/reporting systems Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

Job DescriptionBenefits: • 401(k), • Paid time off, • Company parties, • Dental insurance, • Health insurance, • Opportunity for advancement The Futures Client Services Specialist will represent IRONBEAM, a CME Group Clearing Member and Futures Commission Merchant. The candidate will report directly to the firms Senior Management and will be responsible for the following as well as other duties as assigned: Essential Duties and Responsibilities: • Assisting customers in a variety of issues., • Risk management with futures and options trading, including executing trades., • Executing orders for clients., • Engaging with customers via phone, email, and chat., • Assisting current customers on using our technology., • Setting up customers with access to trading systems and troubleshooting trading software connection issues., • Assisting with the firm's back office operations on an as-needed basis., • Other duties as assigned.Qualifications:, • Commodities industry experience: 1 year minimum, • Knowledge of futures and options industry is a must, • Proficient in Outlook and Microsoft Office including Microsoft Excel, • Understanding of industry trading platforms and technology on the back end, • Strong communication skills and professional attitude, • Strong analytical skills, • Attention to detail, • Ability to prioritize and complete tasks in a timely manner, • Ability to multitask and remain organized during busy periods, • Willingness to learn and take direction, • Minimum of Bachelors degree in business related area, • Series 3 Registration is preferred

Job DescriptionOverview Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Salary $67,433.60/Yr Benefits including medical, dental, vision, 401k, and life insurance Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you. Why Join Allied Universal? • Career Growth: Opportunities to advance within a global leader in security services, • Impactful Work: Play a vital role in protecting people, property, and businesses, • Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime, • Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations, • Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property, • Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams, • High school diploma or equivalent, • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment, • Valid driver's license if driving a company vehicle, or personal vehicle while conducting business, • Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment, • Experience in leading, developing, and retaining a dynamic team while building positive client relationships, • Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination, • Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner, • Proficiency in web-based applications and computer systems, including Microsoft Office, • Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence, • College degree in Business Administration or a law enforcement-related field, • Law enforcement, military, and/or contract or proprietary security services, or facility management experience, • American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification, • Previous payroll, billing, or scheduling experience, • Aptitude with security systems: CCTV, access control, and badge administration, • Medical, dental, vision, basic life, AD&D, and disability insurance, • Enrollment in our company's 401(k)plan, • Eight paid holidays annually, five sick days, and four personal days If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2026-1562580

Job DescriptionDescription: We are seeking an experienced Medical Malpractice Intake Specialist to manage and evaluate complex intake cases. This role is responsible for assessing potential claims, gathering critical case information, and ensuring timely review by our legal team. This is not a standard intake position. It requires strong judgment, attention to detail, and the ability to evaluate case viability in high-impact, sensitive situations. Medical Malpractice cases require a higher level of evaluation, urgency, and client care. This role ensures these cases are handled with the expertise and attention they require, improving case quality, increasing conversion, and supporting the continued growth of the practice. -Manage incoming Medical Malpractice inquiries from phone, webforms, and referrals -Conduct detailed case screenings, including evaluation of negligence, causation, damages, and statute of limitations -Gather and document medical histories, provider information, and treatment timelines -Coordinate case reviews with attorneys to support timely decision making -Request and organize medical records and supporting documentation -Actively manage follow-ups, including chase and long-term leads, to maximize case conversion -Communicate with potential clients in a professional, empathetic, and confident manner -Maintain accurate and complete documentation within the firm’s case management system At our firm, we believe in supporting one another, treating our clients with compassion, and fostering a respectful, collaborative environment. We are a close-knit team that values integrity, clear communication, and a good sense of humor, especially on busy days. Requirements: -3 to 5 years of intake experience in personal injury or Medical Malpractice -Strong understanding of Medical Malpractice case components -Ability to assess case viability and identify high-value opportunities -Experience handling sensitive conversations with professionalism and empathy -Strong organizational and multitasking skills -High attention to detail and accuracy -Experience with case management systems preferred

Job Description Overview: We are looking for a motivated, enthusiastic individual with insurance experience to join our team. The ideal candidate will be able to work with the team to provide an ideal customer experience by determining the quickest, most effective ways to answer a client’s or customer’s questions and ensuring that consumers are satisfied with products or services by handling complaints and inquiries. Responsibilities: Prepare new insurance proposals, Process customer requests for assistance with claims, Prepare certificates of insurance, Process renewals and endorsements, Review coverage questions with clients, Resolve client inquiries and challenges, Comply with insurance regulations, Answer phone calls and Assist with other duties as assigned

Job Description Job Title: Construction Accounting Manager Location: Chicago, IL Salary Range: $70,000-110,000 Overview We are seeking an Accounting Manager with experience in construction or a similar project-based industry to oversee day-to-day accounting operations and support financial reporting. This role will manage core accounting functions while ensuring accuracy, compliance, and timely reporting in a fast-paced, project-driven environment. Qualifications • Bachelor's degree in Accounting or Finance; CPA preferred, • 5+ years of accounting experience, with construction or a similar industry, • Must have strong project accounting experience, • Strong knowledge of GAAP, month-end close, and financial reporting, • Experience with WIP reporting, job costing, and AIA billing, • Proficiency with ERP systems and strong Excel skills, • Strong communication, leadership, and problem-solving abilities We are proactively building a pipeline of Accounting Managers for current and future hiring needs. If you are an experienced accounting professional with a background in project accounting and are open to new opportunities, we encourage you to apply today. For quick consideration, email me directly at Job# 16817259 #LI-TS1 #TSSHP

Job DescriptionDescription: Experience Level: 3–5 years of experience in accounting or banking Job Location: On-site (5 days in office) About Us: NEWITY is America’s source for small business capital, dedicated to providing access to affordable loan solutions. Achieving our vision requires more than ambition. It demands resilience, collaboration, accountability, professionalism, and a relentless drive to improve. Our culture moves fast, fosters excellence, and rewards those who lean in. It’s not for everyone, but if you’re energized by challenge, motivated by impact, and ready to grow alongside teammates who share your commitment, there’s no better place to build your career. Job Summary: As NEWITY continues to scale, we are seeking a detail-oriented Cash Management Specialist to support our growing operational and financial infrastructure. This role is critical to maintaining the accuracy and integrity of our cash operations, loan accounting, and investor reporting functions. The ideal candidate brings hands-on experience in accounting or banking environments and thrives in a fast-paced, high-growth setting. Key Responsibilities: • Execute waterfall processing twice per month for each vendor, ensuring accurate distribution of cash flows in accordance with partnership agreements, • Perform bank account reconciliations across multiple accounts, investigating and resolving discrepancies on a timely basis, • Maintain general ledger accuracy with expertise in FASB fee accounting and revenue recognition standards applicable to loan origination and servicing, • Prepare and deliver investor reporting packages, including ongoing payment remittance reconciliations, ensuring completeness and accuracy, • Collaborate with Finance, Operations, and Loan Servicing teams to ensure cash positions and loan data are accurately reflected in financial systems, • Identify process improvement opportunities and contribute to the buildout of scalable cash management workflows as the portfolio grows Benefits: • Salary: $65,000 – $85,000 per year + performance-based bonus, • Comprehensive health, dental, and vision insurance, • Retirement plan with company match, • Paid time off and holidays Requirements:, • 3–5 years of experience in accounting, banking, or a related financial operations role, • Strong working knowledge of GAAP with specific exposure to FASB guidance on fee and revenue recognition preferred, • Experience with bank reconciliations, general ledger management, and cash flow reporting, • Exceptional attention to detail, strong organizational skills, and ability to manage recurring deadlines independently, • Experience preparing or reviewing investor reporting and remittance reconciliations preferred, • Familiarity with SBA lending (7(a) program), loan servicing, or structured finance is a plus, • Experience with 1502 Reporting is a plus, • Proficient in Microsoft Excel and accounting/ERP platforms;QuickBooks experience is a plus., • Bachelor’s degree in Accounting, Finance, or a related field required; CPA or progress toward CPA is a plus

Job DescriptionSamba is an AI-powered media intelligence company on a mission to give marketers the complete picture of their audiences. Our AI indexes media consumption across millions of smart TVs and 2.5 billion web pages, combining that data with third-party signals through the Samba Knowledge Graph, a map of the real interests, behaviors, and purchase intent of 1.5 billion user profiles globally. Brands, agencies, publishers, and platforms use Samba to make smarter decisions across every stage of the marketing funnel. As a Programmatic Account Manager – Brands/Agency at Samba, you’ll manage and grow relationships with major agency holding companies and large Independent agencies, along with their operating agencies. You’ll ensure these partners derive maximum value from Samba’s suite of audience targeting and measurement solutions. You’ll work closely with Sales to support key large independents & HoldCo accounts (WPP, Publicis, Dentsu), drive audience activation strategies, and deliver a seamless agency experience across planning, activation, and measurement workflows. Your efforts will directly impact agency satisfaction, retention, and account growth within these large holding company relationships. Requirements: • Client Growth, Retention & Satisfaction, • Own day-to-day account management for a portfolio of large independent agencies & holding company partners, including WPP, Publicis, and Dentsu, and their operating agencies, • Partner with Sales to develop strategic account plans, drive renewals, and identify upsell and expansion opportunities across large independent agencies & HoldCo relationships, • Ensure agency teams are effectively activating Samba audience and contextual data across major DSPs, SSPs, DMPs, and social platforms, • Build trusted relationships with programmatic, trading, strategy, and analytics stakeholders within large independents & HoldCo organizations, • Lead business reviews focused on adoption, delivery, performance insights, and expansion opportunities across brands and agency teams., • Campaign & Platform Execution, • Oversee audience segment setup and delivery across SSPs and programmatic buying platforms for agency-led campaigns within HoldCo environments and large independent agencies, • Support agency partners across large independent agencies & HoldCo relationships through the full activation lifecycle: planning, audience building, activation, and QA (without directly managing or optimizing campaigns), • Provide platform education and training on how to request, build, and deploy Samba audiences within HoldCo programmatic workflows and large independent agencies, • Troubleshoot audience delivery or integration issues and coordinate with technical teams to resolve activation challenges efficiently, • Strategic Partnership & Cross-Functional Collaboration, • Serve as a feedback loop between large independent agencies & HoldCo relationships and internal teams to improve ease of activation, workflow efficiency, and audience performance, • Partner with Sales on pre-sale planning, platform demos, and aligning agency and brand goals with Samba’s audience and measurement solutions, • Represent Samba’s audience products with subject-matter expertise and a consultative, agency-first approach when working with large independent agencies & HoldCo relationships, • Collaborate with Product, Measurement, Revenue Operations, and Finance to deliver enhanced solutions for complex, multi-agency account structures typical of large independent agencies & HoldCo relationshipsWho you are:, • Curious – Always learning and staying current on programmatic trends, agency operating models, and CTV innovation within large holding companies, • Proactive – You anticipate agency needs and identify opportunities to add value across HoldCo teams and clients, • Collaborative – You thrive in cross-functional environments and are comfortable navigating large, matrixed organizations like WPP, Publicis, and DentsuWhat you bring:, • 3–5 years of experience in account management, client services, or programmatic strategy roles, • Direct experience working at or closely with agency holding companies such as WPP, Publicis, or Dentsu is strongly preferred, • Strong understanding of audience activation and programmatic buying across DSPs (e.g., The Trade Desk, DV360, Yahoo DSP), • Solid working knowledge of DMPs (e.g., LiveRamp, Lotame, Adform) and SSPs (e.g., OpenX, Magnite, Freewheel), • Background in programmatic trading or campaign management at a HoldCo or operating agency is a strong plus, even if not hands-on today, • Strong communication and problem-solving skills with a proactive, collaborative approach, • CRM and project management tool proficiency (Salesforce, Jira, Asana, Trello, etc.), • Strong Excel skills (SUMIFS, INDEX MATCH, pivot tables, VLOOKUP); SQL is a plus, • Deep understanding of the digital advertising and programmatic ecosystem, particularly HoldCo and agency workflows

About Us: Establishment Labs is changing the medical device, breast health, aesthetics and reconstruction industry by designing, developing, and manufacturing an innovative portfolio of advanced medical aesthetic device technologies and wellness solutions. It is currently the world’s fastest-growing women’s health company. Our Femtech solutions are proudly produced at two MDSAP-certified, carbon neutral, LEED Gold certified, state-of-the-art manufacturing facilities in Costa Rica and are approved for sale in more than 85 countries. Since 2018 the company trades on the NASDAQ stock exchange under the ticker symbol ESTA and has a market cap of around $1.8 billion. This is an exciting opportunity to join an innovative international company in hyper-growth as we launch a significant revolution to transform the women´s aesthetics industry. Objective: The Customer Success Representative is responsible for providing world class customer service to our Medical Devices customers and Field Sales Agents. Primary to ensuring success in this role, the agent will be responsible for the timely and successful handling of inbound calls and all electronic inquiries coming in via email, e-fax, and web orders and supporting order requests. The Customer Success Representative may act as a liaison with other departments for account maintenance, and other customer needs. Central to this position, the agent is expected to maintain positive & productive customer centric relationships as well as proactively provide timely and effective communications to all internal partners and external customers. Necessary Duties and Responsibilities include the following: • Conducts oneself in a manner which ensures compliance with all standard operating procedures, policies, and guidelines encompassed under the company policies and guidelines., • Process requests received from customers and the sales teams including orders, returns, product pricing inquiries, and general customer account questions., • Respond to inquiries from customers regarding status of orders and returns, availability of products and questions about our product portfolio., • Create and maintain cases in Salesforce for all service-related activities (orders, complaints, etc) ensuring timely and accurate resolution., • Communicates with internal counterparts across the organization in such areas as Finance, Customer Master, Post Market Surveillance, Shipping/Warehouse, and the Sales team., • Facilitates the returned goods process for all order types as needed., • Responsible for timely processing of order requests for Flash Program, Direct Sale, Warranty, and Consignment Billing with replenishment. Minimum Qualifications: • Minimum of 3-5 years Customer Service experience (preferably in the medical device or pharmaceutical industry) including a fast-paced call center environment, • Proficiency in MS Office tools (Outlook, Excel, Word)., • Experience or Proficiency in Salesforce and SAP strongly recommended., • Ability to develop, strengthen, and maintain partnerships with others inside or outside the organization, who can provide information, assistance, and support., • Intuitive customer focused mindset coupled with an enthusiastic and collaborative team-oriented aptitude., • Strong interpersonal skills with the ability to effectively communicate at all levels internally as well as externally., • Self-starter and strategic thinker with demonstrated ability to work independently and a willingness to take ownership, accepting responsibility for actions and decisions., • Acute problem-solving aptitude balancing the needs of the company objectives while empathizing with the customer and their situation., • Strong attention to detail and excellent execution capabilities for completing tasks within SLA. Innate ability to manage multiple priorities, an instinctive eye for attention to detail, and a passion for delivering quality results in a timely fashion., • Excellent oral and written English communication skills are required. Other languages are a plus., • High School Diploma. Associate degree or Bachelor’s degree preferred. Please note that this position is on-site at our Domain location. Important Note: This job description includes the necessary aspects required to evaluate this job position. It should not be used as a comprehensive list of all responsibilities, skills or functions. At Establishment Labs we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability (visible and not visible), gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

At Batory Foods, we encourage our team to Bring YOU, Every Day because true success starts with the ability to be yourself and letting your unique talents shine. Since 1979, the heart of our success has been our people. The Friedman family established a legacy of generosity, warmth, and respect. And with core values like Invest in Relationships and Be Relentless About Improvement, each member of our team consistently strives for excellence to uphold that legacy—whether it’s related to the employee experience, our processes, or the customer journey. Join our team today and help us build a better tomorrow, together. Benefits: 14 paid holidays with a end of year holiday refresh break Health, Vision and Dental Insurance 401K and Profit-Sharing program Tuition reimbursement program Be Positively Excellent well-being program Term Life Insurance Plan Standard Disability Plan ACCOUNT MANAGER - NUTRA Job Description: Nutra Account Manager responsibilities include maintaining business at current accounts and driving new business development for current and target accounts as well as developing long-term relationships, connecting with key business stakeholders. Successful Account Managers continuously work to identify opportunities for moving the client and company business forward with an emphasis on long term growth and customer satisfaction. This position reports to the Director of Sales & Service Key Responsibilities: • Be the primary point of contact for key decision makers at assigned accounts and build long-term, cross functional relationships within all levels of the organization., • Develop account plans defining the current situation analysis, unique value offering, challenges/pain points, and to determine effective penetration and sales growth strategies., • Understand competitive landscape, market insights, and effectively communicate across key internal and external stakeholders., • Monitor and analyze customer's usage of our product to optimize the account’s performance in forecast, margin and revenue growth, accounts payable, opportunity pipeline and overall customer satisfaction., • Represent Batory portfolio with product and industry insights mining opportunities of relevance at each customer, focusing on priority products and customers., • Negotiate prices and agreements with customers that provide mutual value and protections., • Organize & lead strategic business reviews with customers to review service, develop consensus on short- & long-term initiatives, and create new growth opportunities., • Help existing customers as well as build new business through email, phone, online presentations, and in person meetings., • Ensure the timely and successful delivery of our solutions according to customer needs and objectives., • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders., • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations., • Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments., • Responsible for working with the Sales Coordinator to onboard and integrate new clients and developing existing client relationships., • Deepen Established Relationships and Turn Prospects into Loyal Clients and Raving Fans. Personal Qualifications: • 5+ years sales experience within the Nutra Industry., • Consultative selling with hunter mentality, negotiation and presentation skills are critical., • Demonstrated ability to communicate, present and influence credibly and effectively., • Strong proficiency in business acumen and mathematics to support strong margin management., • Resiliency to organizational changes, process adaptations with ability to troubleshoot., • Proven ability to manage multiple projects at a time while paying strict attention to detail and prioritization., • Excellent listening and negotiation skills; Critical thinking and problem-solving skills., • Bachelor's Degree in appropriate field of study or equivalent work experience., • Confident self-starter, highly motivated and able to thrive in a results-driven environment., • Natural relationship builder with integrity, reliability, and maturity., • Ability to prioritize among competing tasks., • 30 to 50% Domestic travel as permitted within safety guidelines., • 1+ years CRM experience., • Strong proficiency in Excel., • Microsoft D365 experience a plus. Batory Foods in an equal opportunity employer which considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law. In addition, Batory Foods also provides “reasonable accommodations” to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. If you need a reasonable accommodation for any part of the application or hiring process, please notify us immediately.

Join Patrique Mercier Recruitment JP in beautiful Athens, Greece, as an Italian-speaking Customer Service Representative for our prestigious line of high-end coffee machines! This is a fantastic opportunity to combine your passion for exceptional customer service and intricate products that elevate

Checkbook is a leading FinTech company modernizing how businesses send and receive payments. Our platform supports both digital and paper check payments, allowing businesses to issue, receive, and manage payments securely and efficiently, whether delivered online or mailed as a physical check. By eliminating manual processes and reducing operational friction, we provide simple, reliable, and cost-effective payment solutions for our clients. We’re looking for a Customer Support Manager to lead and scale our customer support function as the company grows. This role is responsible for building a high-performing support team, defining best-in-class support processes, and ensuring our customers receive timely, empathetic, and effective support across all touchpoints. You’ll sit at the intersection of customer experience, operations, and product, acting as both a people leader and a strategic partner to the business. This is a hands-on role that requires comfort jumping into tickets when needed, while also building systems and processes that scale. Team Leadership & Development • Lead, coach, and develop a team of Customer Support Representatives., • Set clear expectations around performance, quality, and customer experience., • Support onboarding, training, and ongoing development of support team members., • Foster a customer-first, collaborative, and accountable team culture. Support Operations & Process Ownership • Own day-to-day customer support operations, including ticket management, escalations, and response SLAs., • Design, document, and continuously improve support workflows, policies, and playbooks., • Ensure consistent, high-quality support across all channels (email, chat, etc.). Customer Experience & Escalations • Serve as an escalation point for complex or sensitive customer issues., • Ensure issues are resolved efficiently and with a strong focus on empathy and clarity., • Identify recurring customer pain points and proactively drive solutions. Cross-Functional Collaboration • Partner closely with Product, Engineering, Payments, Risk/Fraud, and Operations teams to resolve customer issues and improve product experience., • Advocate for the customer internally by surfacing insights, trends, and feedback., • Support launches of new features or workflows by preparing the support team and updating documentation. Reporting & Insights • Track and report on key support metrics (e.g., ticket volume, response times, resolution times, CSAT)., • Analyze trends to identify gaps, training needs, or opportunities for process improvement., • Use data to inform staffing, tooling, and operational decisions. Tools & Systems • Own and optimize customer support tools and platforms (e.g., Zendesk)., • Help implement automation, macros, and self-service resources to improve efficiency and customer experience., • Maintain internal and external knowledge bases and FAQs., • 4+ years of experience in customer support or customer experience, including at least 1–2 years in a people management role., • Proven experience leading and scaling customer support teams in a fast-paced environment., • Strong operational mindset with the ability to build processes that scale., • Excellent communication skills, with a calm, empathetic, and customer-first approach., • Comfortable handling escalations and navigating ambiguity., • Data-driven, with experience using metrics to drive improvements., • Ability to work cross-functionally and influence without authority., • Experience in fintech, payments, SaaS, or a regulated environment is a plus., • Familiarity with support platforms such as Zendesk is preferred., • Medical, Dental, Vision, LTD, and additional insurance programs, • 401(k), • Equity Compensation: Competitive base salary + bonus + equity (based on experience) Equal Opportunity Employment It is our policy to provide equal opportunities for all employees in relation to recruitment, training, and promotion. Decisions will be made solely based on job-related requirements and without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. If you need accommodations during the application process, please contact us directly

Clever is on a mission to connect every student, worldwide, to a world of learning. With our identity platform for education, we serve 77% of U.S. schools and over 1 million K12 students internationally. As a trusted partner for schools and educators, we provide secure, seamless access to digital learning tools that empower students everywhere. Clever, a Kahoot! Company, is headquartered in San Francisco, CA, but our impact extends far beyond. Learn more about us at ___. We are looking for Contract Customer Support Representatives to help us deliver outstanding customer experience for our school district and application partners through fast, friendly, and personalized technical support. If you’re interested in connecting with customers via email and phone calls, growing knowledge of the EdTech industry and Clever’s product, and creatively solving technical issues, this is a great opportunity to do all that while connecting every student to a world of learning. We have a highly collaborative and supportive team. We invest in our people. We have a robust 3-week onboarding program, and then you’ll be in our Quality Assurance program for ongoing development. We want to make you successful and have structures in place to support you! This is a contract opportunity that begins on May 18 or June 15 and concludes on September 25, 2026 A DAY IN THE LIFE: • Independently manage and prioritize high seasonal volume of customer support requests via phone and email from your individual queue (handle around 40+ phone and email cases a day)., • Communicate with District Administrators and our Application Partners to resolve product-related issues as our customers are getting their Clever accounts ready for the new school year., • Utilize analytical and problem-solving skills to investigate, test, and troubleshoot system features., • Navigate and contribute to internal and external product documentation., • Collaborate and support the team by sharing ideas and knowledge, being a reliable team member, and willing to help others when needed. Interested to learn more? Check out our blog post on ___ WHAT WE’RE LOOKING FOR: • Experience in fast-paced customer-facing positions: you have worked email or phone support before and can independently assess, manage and prioritize support requests based on need (i.e. priority levels, deadline) and risk., • Passion for solving technical problems to help others: you work deeply to understand customers' perspectives to assess their needs and define technical solutions to help them achieve their goals.., • Comfort navigating ambiguity: you may encounter problems or situations that we have not seen before – you are comfortable with partnering with the customer to find a solution and document learnings., • Excellent communication skills: you can explain technical concepts to both technical and non-technical audiences and can communicate and empathize with stakeholders to drive issues to resolution., • Technical Prowess: You pick up new technology quickly and love learning how things work., • Team player: You are passionate about uplifting and collaborating with others to ensure the team and customers are successful., • Interest in education: You believe in Clever’s mission of making it easy to bring great software to the classroom., • Bonus:, • Experience handling issues related to data imports and integrations, • Experience working with Single Sign On (SSO) or have a basic understanding of SSO, • Experience working with or in K-12 schools or districts, • Experience with industry tools such as Salesforce, Slack, Guru, Confluence, Chartio, etc, • Ability to work during one of the following shifts (Monday - Friday):, • 7am - 3:30pm ET, • 9am - 5:30pm ET, • Ability to work overtime: during mid-August through mid-September, it is expected to work up to 2-4 hours of overtime a day (overtime paid at 1.5x hourly rate). SALARY TRANSPARENCY: Compensation for this role for candidates living in the United States, excluding NYC, NY and San Francisco, CA, is $26 per hour. Compensation for this role for candidates living in NYC, NY and San Francisco, CA, is $29 per hour. INCLUSION AND BELONGING: Clever believes classrooms and our company should be diverse and inclusive. We celebrate actions that build diverse teams, include every voice, and create safe spaces for everyone to bring their authentic selves to work. NOTICE OF ARTIFICIAL INTELLIGENCE USE IN HIRING Please note that Clever Inc. (“Clever”) uses artificial intelligence (AI) tools as part of our hiring process for certain positions. AI Systems Used: • Willo.ai (developed by Willo) - Used for candidate assessments, • BrightHire Screen (developed by BrightHire) - Used for initial phone screening, • Granola.ai (developed by Granola) - Used for AI-powered transcription and note-taking. Employment Decisions Affected: Recruitment and hiring Purpose and Data Collected: • The assessment tool evaluates candidate responses to [e.g., skills questions, situational judgment scenarios] and generates scores that are reviewed by human recruiters, • The conversational bot conducts initial phone screenings, collecting candidate responses to preliminary qualification questions, which are then reviewed by human recruiters, • The AI Note-Taking tool allows our interviewers to focus entirely on our conversation rather than manual typing. These transcripts are used solely for internal evaluation and are handled in accordance with our data privacy policy. Human Review: All AI-generated outputs are reviewed by human decision-makers before any hiring decisions are made. Contact: For questions about our use of AI in hiring, contact our Talent Acquisition Team at ___. Accommodation Requests: If you require a reasonable accommodation related to our use of AI tools or if you are applying from a jurisdiction which gives you specific rights to opt out of AI review and you would like to use that right, please contact our Talent Acquisition Team at ___ to request an alternative assessment process. Non-Discrimination Statement: Clever does not use AI for any employment decision that has the effect of subjecting employees or applicants to discrimination on the basis of any class protected under the Illinois Human Rights Act, nor do we use zip codes as a proxy for protected classes. Clever does not conduct interviews via text or Telegram. We will never ask for your financial information or reimbursement of equipment of any kind. If you receive any communications regarding employment with Clever that you think might be a scam, please email ___ If you are a resident of Colorado, please note you have the right to redact your age-related information like age, birth date, or dates of schooling.

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality…designing and building a world class fiber network and creating a customer experience second to none. Brightspeed is looking for a driven, creative, experienced, and energetic leader to join our team and help support our life and safety customers. Operating in a highly cross-functional environment, the Customer Care Manager is influential and has an ability to make an immediate, significant impact on the business. You will focus on supporting and large revenue customer accounts. You will be the primary point of contact for all the customer technical, operational, and escalated issues. As a Customer Care Manager, your duties and responsibilities will include: The Customer Care Manager is the single point of contact for strategic revenue customer accounts with complex product needs. In this position, you will proactively manage customers’ service needs ensuring the highest level of satisfaction, exceeding deliverables and timelines within the Customer Journey. • Manage interactions from the order origination through revenue assurance, • Promote revenue growth, retention, and overall client satisfaction, • Provide support, coordination, and guidance on client and service delivery processes, • Serve as the escalation point for customer inquiries and issues, • Includes: order origination and validation, project management, service scheduling, technical customer account management, MACD handling, billing and revenue assurance, • Communicates order status and governance via client facing communication, • Meet learning, development and personal growth objectives to provide a superior customer experience, • Deliver data and feedback to other internal organizations on chronic performance issues and recommendations, • Provide Client Business Reviews on a recurring basis, no less than bi-annually, • Support Service Assurance and Repair in Network Service Review (NSR) presentation to client, • Initiate mitigation strategies to optimize customer solution delivery, • Communicating - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external., • Problem Solving and Decision Making – Identifying issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, & chooses a course of action., • Driving for Results - Setting ambitious standards of performance for self and the overall team; responsibility for work goals; initiates, focuses, and monitoring the efforts; proactively acting, and going beyond what is needed., • Client & Partner Relationships - Developing and sustaining relationships based on an understanding of client, partner and stakeholder needs and actions. WHAT IT TAKES TO CATCH OUR EYE: • Bachelor’s Degree and/or minimum of 10 years in the telecommunications industry, • Must have customer facing experience in a similar role at a prior telecommunications company supporting large revenue Enterprise and Wholesale customer base, • Executive level presence and able to communicate with client stakeholders, • Extensive knowledge of TDM and IP based voice and data services, • Must be able to work in a fast-paced environment, and work collaboratively with marketing, sales, and channel management colleagues to support revenue growth., • Must have strong personal leadership skills and is a professional, responsive, and a good team player, • Ability to work under pressure to tight deadlines, • Strong customer focus and excellent attention to detail #LI-MH1 WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact ___ to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices:

Position Overview: • Being part of the strong network that supports our customers and their needs every day., • Resolving complex technical customer issues., • Serving as the face of our company to our customers, providing a welcoming, positive, and empathetic atmosphere that sends a clear statement that we care and are always here to help., • De-escalating of upset customers while finding resolutions to their issues., • Providing an excellent service and creating opportunities for good customer surveys and reviews.Primary Responsibilities:, • Answering incoming voice & video calls, chats, and emails., • Taking detailed notes and documentation of customer interactions., • Troubleshooting customer technical issues with the Halo Collar, Halo App, smartphones, and Bluetooth, LTE, & Wi-Fi connectivity., • Assisting with identifying and tracking trends.Coaching and Development:, • Weekly detailed quality assurance breakdowns designed to build you your best path forward in the company., • Bi-weekly 1:1 meetings so that you always have a voice and a direct line of support for the development of your career., • Priority promotion from within with lots of opportunity for growth.Operational Support:, • Communicating with leadership to ensure trends and customer issues are making it to the top. Work Availability: • Operation Hours 9:00am-8:00pm EST, • Five 8hr shifts a week., • Must be available to work at least one weekend day.Work From Home Requirements:, • Download Speed of 25Mbps or Higher, Upload Speed of 5Mbps or Higher, • Distraction Free Work Environment, • Isolated space for work., • No other people (spouses, children, etc.) or pets in work environment., • No excess noise in the background.Experience:, • 3+ Years of Customer Service Experience, • Preference for Retail / Front of House ExperienceTechnical Skill:, • Familiarity with Windows desktops and navigating them., • Familiarity with Google or Microsoft Office suites., • Ability to use & navigate Google Chrome and Zoom desktop apps., • Excellent typing and multitasking skills with the ability to operate and work on two screens at once.Customer Service Soft Skills:, • Able to appear friendly, approachable, and conversational., • Able to escalate difficult situations., • Able to offer empathy and reassurance when necessary.Education:, • High School Diploma or EquivalentSalary $18.00/hr. - $20.00/hr.

Astra is building mission-critical infrastructure for moving money at scale. Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems. We provide APIs and automation tools that enable businesses to move money programmatically while maintaining strict regulatory requirements. As a Senior Technical Account Manager at Astra, you will be responsible for the technical success of our customers. This person will be relied on to manage customer inquiries, investigate and resolve integration issues, optimize technical client configurations, and provide strategic guidance and support to customers and internal teams. They will work hands-on in technical environments to trace errors, diagnose problems, and escalate when necessary. The role requires strong problem-solving skills, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers. * Manage and provide technical guidance to clients through their lifetime as Astra partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner. * Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations. * Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service. * Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation. * Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary. * Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication. * Identify areas to improve operational efficiencies and onboard our customers more quickly and effectively. Required Experience * 5+ years of experience as a TAM, Solutions Engineer, or other customer-facing technical role where you owned key developer relationships * Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools. * Strong project management skills, capable of influencing internal and external partners to stay on schedule * Strong troubleshooting skills and the ability to navigate technical issues, provide prompt solutions,investigate and resolve integration or data flow issues. * Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations. * Experience with support systems like Zendesk, Pylon (or similar ticketing platforms). * A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams. * A proactive, detail-oriented approach and willingness to document solutions and processes for future use. * Proactive mindset - you seek out ways to improve systems and enable others Education * Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience. Technical Skills * Monitoring: Experience with observability and alerting systems * Proficiency with cloud platforms, ideally Google Cloud Platform (GCP) * Understanding of APIs, data integrations, and common troubleshooting workflows * Experience with ticketing systems (Zendesk, Jira, or similar) * Comfort working with logs, SQL queries, and basic debugging tools * Strong documentation skills for both internal and customer-facing materials Preferred Experience * Cloud Infrastructure: GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery) * Infrastructure as Code: Terraform, CloudFormation, or similar * CI/CD: GitHub Actions, CircleCI, or similar platforms * Programming: Python, Go, Bash for automation and tooling * Customer Trust: Be on the front line, ensuring Astra’s integrations run seamlessly and customers feel supported. * Product Reliability: Investigate and resolve technical issues that directly impact uptime and performance. * Onboarding Success: Play a critical role in providing integration support to ensure new customer launches are smooth, fast, and reliable. * Knowledge Sharing: Create documentation and insights that empower customers and reduce friction. * Feedback Loop: Bridge customer needs and engineering innovation to shape Astra’s future solutions. * Competitive compensation with equity in a growing fintech company. * Remote-first culture with flexible working arrangements * Small team, big impact — your work directly supports Astra’s ability to scale responsibly * Professional growth opportunities in compliance and risk management * Mission-driven — build infrastructure that powers financial innovation while meeting the highest regulatory standards Astra is a remote-first company hiring only within the U.S. We value thoughtful collaboration, clarity, and initiative. We’re proud to be an equal opportunity employer and are committed to building a diverse and inclusive team. We're looking for technically savvy individuals who are excited by complex systems problems and have the educational background and experience to handle sophisticated challenges. If you're passionate about building mission-critical financial infrastructure and want to have a direct impact on our technical direction, we'd love to hear from you. With your application please answer the below questions. * Tell me about a time you were dropped into a new role and what you did to get acclimated. * Tell me about a time when something broke, and you had to work with a client to resolve the issue. What was your approach to solving the issue? * If you don’t know the answer to a question at work, what is your first action to find the answer?

About KariusKarius is a venture-backed life science startup that is transforming the way pathogens and other microbes are observed throughout the body. By unlocking the information present in microbial cell-free DNA, we're helping doctors quickly solve their most challenging cases, providing industry partners with access to the microbial landscape to accelerate biomarker discovery and clinical trials, discover novel microbes, to ultimately reduce patient suffering worldwide. Position SummaryKarius is on a mission to help clinicians do more for their patients by bringing the genomic revolution to infectious disease diagnosis. The Customer Success Representative is responsible for providing top-notch support to all of Karius customers including physicians, laboratory personnel, and hospital administrators as well as providing support to field sales team members. ***Ability to work from 7:00 AM to 4:00 PM, Pacific Time, Friday to Saturday. Why Should You Join Us?Karius aims to conquer infectious diseases through innovations around genomic sequencing and machine learning. The company’s platform is already delivering unprecedented insights into the microbial landscape, providing clinicians with a comprehensive test capable of identifying more than a thousand pathogens directly from blood and helping industry accelerate the development of therapeutic solutions. The Karius test we provide today is one of the most advanced solutions available to physicians who aim to deliver better care to many otherwise ineffectively treated patients. Our test is the result of some incredible work done by our scientists, statisticians, engineers, and physicians, all driven by the same mission. You, as part of the Karius team, will be able to see how directly your work has a life-changing impact on people, and at scale. Reports to: Manager, Customer Success Location: Redwood City, CA (Hybrid) or Remote (USA) Primary Responsibilities• Provide high-quality support via phone, email, and help tickets for any inbound customer requests• Communicate with laboratory personnel and physicians to obtain necessary information regarding samples processed by Karius and provide status updates• Liaise with the Medical Affairs team for escalations regarding Karius test results• Liaise with production laboratory personnel regarding sample processing and reporting issues• Liaise with Sales and Business Development teams to provide support for customer needs What’s Fun About the Job?Karius is operating at the edge of what is now known to be possible in infectious disease diagnostics. With that, comes a wave of new and incredible challenges and opportunities. To deliver on that value, you will be tapping into some of the most advanced technologies, architecting and innovating where the current solutions simply don't suffice. You will get to see how much your work really matters. Travel: No travel required. Physical RequirementsSubject to extended periods of sitting and/or standing, vision to monitor, and moderate noise levels. Work is generally performed in an office, lab, or clinical environment. Position Requirements• Bachelor’s or higher degree in Biological Sciences preferred.• 3+ years of customer support/service experience in healthcare or related industry - telephone-based support experience, required• Experience working with hospital laboratories and clinicians preferred.• Experience with ticketing systems (Zendesk) and Salesforce, preferred. Personal Qualifications• Ability to handle customer contacts in a professional and knowledgeable manner.• Ability to work independently.• Excellence in the handling of Personal Health Information (PHI).• Excellent verbal and written communication skills.• Basic Office and G Suite skills. DisclaimerThe above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Responsibilities and duties may change or be adjusted to meet the needs of the company, and additional duties may be assigned as necessary. The job description is subject to change at any time at the discretion of Karius. Equal Opportunity EmployerAt Karius, we value a diverse and inclusive workplace and provide equal employment opportunities for all applicants and employees and are committed to honor and invest in the full diversity of people, in our hiring, recruiting and development of employees across the Company. All qualified applicants for employment are encouraged to apply and will be considered without regard to an individual’s race, color, sex, gender identity and gender expression, including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application due to a disability, please contact us at and we will accommodate qualified individuals with disabilities. $20.88 - $31.33 an hour

Kickstart your career with Next Job Abroad as a German Speaking Customer Support Agent in beautiful Greece! This amazing opportunity allows you to combine your language skills and customer service expertise while experiencing the rich culture and stunning landscapes of Greece. As a key member of our support team, you will assist German-speaking clients, ensuring they receive exceptional service and assistance. In this role, you'll respond to customer inquiries, resolve issues, and provide valuable information about our services. If you possess a positive attitude, strong communication skills, and a dedication to customer satisfaction, we invite you to join our enthusiastic team. Our relocation package will help make your transition to Greece smooth and enjoyable! • Deliver outstanding customer support to German-speaking clients via chat, email, and phone., • Address and efficiently resolve customer questions and concerns., • Guide customers through our services to enhance their experience., • Collaborate with team members to ensure high service quality standards., • Accurately document customer interactions in the CRM system., • Gather customer feedback to help improve services., • Participate in training sessions to strengthen product knowledge and service skills., • Fluency in German and a good command of English; knowledge of additional languages is a plus., • Prior experience in customer service or a similar field is advantageous., • Excellent communication and interpersonal skills focused on providing quality customer care., • Able to multitask and work effectively in a fast-paced environment., • Familiarity with CRM systems and customer support tools is desirable., • Willingness to relocate to Greece and fully engage with a new culture., • A keen interest in the iGaming industry is considered a significant asset., • Career growth opportunities in a renowned company., • International & diverse work environment., • Competitive performance bonuses., • Enjoy a lower cost of living in Greece, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes., • Fully remote (within Greece) working setup., • Yearly salary around €23.000., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Work for a Great Place to Work-Certified Company., • Relocation package: 4 week of all inclusive hotel stay, flight booked and paid by the company., • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Join Patrique Mercier Recruitment JP and elevate your career in the bustling financial sector of Athens, Greece! We are seeking motivated Italian-speaking customer service representatives to play a crucial role in assisting our clients with their inquiries in the finance industry. This is an incredible opportunity to work in one of Europe’s most vibrant cities, providing support to our esteemed financial clients while enjoying the rich culture and history that Athens has to offer. If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, this position is perfect for you. Dive into a rewarding career where your contributions are valued, and begin your journey in one of the most exciting sectors today! • Deliver high-quality customer service to Italian-speaking clients within the financial sector through various channels, including phone, email, and chat., • Assist customers in addressing queries related to financial products and services, providing accurate and timely information., • Understand and navigate financial regulations and company policies to ensure compliance and provide effective support., • Maintain thorough documentation of customer interactions and issues in the company’s CRM system., • Collaborate with team members to improve service delivery and enhance customer satisfaction., • Participate in regular training sessions to stay updated on financial services products and industry changes., • Provide feedback on service processes and contribute ideas for continuous improvement., • Fluent in Italian, both written and spoken; proficiency in English is required., • Excellent communication skills with a strong emphasis on customer service., • Ability to work efficiently under pressure and handle multiple tasks effectively., • Strong analytical and problem-solving skills with attention to detail., • Previous experience in customer service, particularly in the financial sector, is preferred., • Familiarity with financial products, regulations, and CRM systems is advantageous., • A proactive attitude, adaptability, and a strong willingness to learn in a dynamic environment., • Private Health Insurance, • Training & Development, • Performance Bonus, • 2 Extra Salaries Per Year, • Fully Paid Training, • Great Salary, • Fully Paid Relocation Package ( flight, transfer and hotel )