Remote Customer Service Representative
3 days ago
Scottsville
We are seeking a motivated and professional Customer Service Agent to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a commitment to providing exceptional service to our customers. This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction across various communication channels.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner Resolve product or service issues by clarifying the customer's complaint and determining the cause of the problem Maintain customer records by updating account information Provide accurate, valid, and complete information using the right methods/tools Follow communication procedures, guidelines, and policies Escalate unresolved issues to the appropriate departments Qualifications:
High school diploma or equivalent (Associate’s or Bachelor's degree is a plus) Previous customer service experience preferred Excellent verbal and written communication skills Strong problem-solving skills and attention to detail Ability to work independently and manage time effectively Proficiency in using computers and customer service software Benefits:
Competitive pay Flexible work schedule Remote work opportunity Training and career development
