Trabajos Customer Service en Upper Marlboro, Maryland - Page 2Crear alertas

The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively dri

Job Description The Net.America Corporation is looking for a Bilingual Customer Service Representative to perform the following tasks: • Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, online, fax and in-person requests for assistance from customers/stakeholders, • Using scripted and unscripted questions, interview customers/stakeholders to collect information and leads callers through diagnostic procedures to resolve customer inquiries, • Provide general and detailed explanations/information in clear, easy to understand language to customers/stakeholders, • Handle problem recognition, research, isolation, resolution and follow-up for routine customer inquiries, • Research inquiries/information using provided sources, including information sheets, handbooks, training materials, the internet, etc, • Document, logs and track calls using problem management database (ticket system), and maintains history records and related problem documentation, • Call Center experience, • High School Diploma, • Ability to identify problems, troubleshoot and be a problem solver, • Quality focus. Ability to conduct thorough analysis, • Self-motivated and desire/ability to learn new topics quickly. Works well independently and in a team setting in fast-paced environment under time constraints, • Customer service focus, • Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests, • Good verbal, listening and written communications abilities, • Positive and confident telephone skills, • Basic computer skills, including MS Office software (i.e., Word, Excel, etc.) and internet, • Efficient keyboarding/typing skills, • Knowledgeable of IT help desk concepts and procedures The net.America Corporation is a highly successful woman-owned SBA EDWOSB 8(m) certified firm providing program management, information systems, and multi-channel contact centers to Federal government agencies. In business since 2000, net.America has a proven track record of providing efficient and effective professional services to federal agencies, such as FEMA, NASA, HUD, and TSA. For the past 15 years, net.America has been providing FEMA, TSA, COMMERCE, and HUD with program management support, software development, e-grants support, and Help Desk services.

Job Description SUMMARY Customer service agents manage customer calls using multiline telephone systems. They use computerized scheduling systems to investigate, resolve, document, and promptly respond to complex customer complaints and questions. The customer service team partners with dispatch to identify problems with service and communicate changes to customers. They also provide critical administrative support to mulitple departments. DUTIES & RESPONSIBILITIES • Handle customer inquiries and complaints, • Provide service and transfer information to help customers plan trips, • Identify schedule conflicts impacting on-time performance, • Maintain an accurate call log, • Clearly and accurately document issues, • High school diploma or equivalent, • 1+ year(s) of customer service experience preferred, • Proficient in Microsoft Office, including Word, Excel, and Outlook, • Ability to read, understand, interpret, and explain transit system operation rules, regulations, policies, phases and routes, • Basic math, writing, and computer skills, • Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments., • Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things., • Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions., • Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information., • Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed., • Quality Management--Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness., • Diversity--Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment; Builds a diverse workforce., • Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values., • Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values., • Motivation--Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence., • Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments., • Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality., • Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works efficiently., • Adaptability--Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events., • Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings on time., • Continually required to sit, • Continually required to utilize hand and finger dexterity and/or use of a keyboard, • Continually required to talk and listen, • Continually required to utilize computer screen, • Occasionally required to lift/push/carry items less than 25 pounds

Job DescriptionBenefits: • 401(k) matching, • Competitive salary Some of the typical daily functions include: answering phones, taking payments, explaining bills, following up, setting appointments, completing changes, transferring calls, making calls, completing reports, noting calls and interactions with clients, processing requests from insurance carriers, following up with clients, helping clients, etc. The candidate must have excellent customer service skills. Professionalism, honesty, diligence, integrity, excellent work ethic, the ability to learn, self-motivation, organization and pride in being an achiever are essential. The ability to proficiently multitask is a must too. The potential for upward mobility leads to substantial increases in income and recognition within a short period of time. Several raises are usually awarded within the first three to six months. We write and service policies for many of the top insurance carriers in the country and receive constant referrals. We also provide financial services for clients across the country. Health insurance benefits and a matching retirement plan are provided as well as many other perks - major holidays off with pay, no weekend hours, vacation, etc.

Job DescriptionBenefits: • Dental insurance, • Health insurance, • Respond to customer inquiries via phone, email, and chat in a timely manner., • Provide product information and assist customers with order processing., • Resolve customer complaints and issues with empathy and efficiency., • Maintain accurate records of customer interactions and transactions., • Collaborate with team members to improve customer service processes., • Identify and escalate priority issues to appropriate departments., • Conduct follow-ups to ensure customer satisfaction and retention., • Stay updated on product knowledge and company policies.Requirements:, • High school diploma or equivalent; associate's degree preferred., • 1-2 years of experience in customer service or related field., • Excellent verbal and written communication skills., • Strong problem-solving abilities and attention to detail., • Proficient in Microsoft Office Suite and customer management software., • Ability to work in a fast-paced environment and handle multiple tasks., • Positive attitude and a passion for helping others., • Availability to work flexible hours, including evenings and weekends. This is a remote position.

Job Description Welcome to Allstate Insurance: Adkins Insurance Group, where we believe in protecting what matters most and providing unparalleled support to our community in Largo, Maryland. We're looking for a bright, friendly, and dedicated Insurance Customer Service Representative to join our close-knit team. If you have a knack for making people feel heard and understood, and you enjoy helping others, you'll fit right in. Our agency is built on trust, integrity, and a genuine commitment to our clients' well-being. As a vital part of our team, you'll be the first point of contact for many of our policyholders, guiding them through their insurance needs with care and expertise. You'll have the opportunity to make a real difference in people's lives by ensuring they have the right coverage and support when they need it most. Come grow with us and be a part of an agency that truly values its people and its clients! Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Career Growth Opportunities Hands on Training Mon-Fri Schedule Fun & Friendly Co-workers Responsibilities • Handle customer inquiries and resolve issues promptly and efficiently., • Provide accurate information about insurance policies, coverage, and claims., • Process policy changes, renewals, and endorsements., • Build and maintain strong customer relationships by offering exceptional service., • Collaborate with agents and other team members to ensure customer satisfaction., • A Property & Casualty insurance license is required., • Excellent Communication/interpersonal skills., • Must have ability to multi-task., • Great Customer Service Skills., • Enthusiasm, optimism, and a willingness to see the good in every situation.

Job Description FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist opening in Bowie, Maryland. The Client Care Specialist is the first and last person clients see when they enter, making this role critical for daily operations. Ideally, the Client Care Specialist is bilingual in Spanish and English. Come be a part of a team that helps people get back to what they love doing! Responsibilities The responsibilities include: * Gather patient data, schedule appointments, insurance verifications, track patient referrals, coordinate evaluations and reevaluations, and process cancellations and no show requests. * Build and maintain a log of all reports sent to doctors * Collect all payments, complete insurance authorization, and follow up on insurance verification * Send benefits paperwork to billing companies * Fax reports to physicians * Communicate with the office manager and clinicians about scheduling and patient arrival Required Skills Required skills: * Valid driver's license and reliable transportation * High school graduate or GED equivalent * Great communicator and multitasker, detail-oriented * Positive attitude, good work ethic, integrity, and empathy toward people that are in pain * Great demeanor, strong integrity, and compassion

Other duties include assist with processing returns and exchanges, coordinate tasks to ensure deadlines are met, gain knowledge of company offerings to better serve clients, provide excellent service to customers and team members, manage daily responsibilities with a focus on quality and efficiency,

This role is essential to our mission of delivering outstanding customer service. We invite you to apply if you're an action-oriented, adaptable problem-solver who enjoys helping customers resolve issues quickly and effectively. Assist customers by expediting orders and resolving post-sales issues.

Other duties include adapt to shifting priorities and business needs, assist with organizing, stocking, and general upkeep, gain knowledge of company offerings to better serve clients, manage daily responsibilities with a focus on quality and efficiency, follow safety procedures and company policies

Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-t

Other duties include coordinate tasks to ensure deadlines are met, manage daily responsibilities with a focus on quality and efficiency, provide excellent service to customers and team members, respond promptly to inquiries and resolve basic issues, follow safety procedures and company policies, alo

Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r

Now hiring a Airport Customer Service Rep, where you will respond to questions by phone, email, or in-person, manage simple records and enter information accurately, and learn company products and services to better assist others. Additional duties include provide friendly assistance to customers an

As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Assists in maintaining a clean, well-stocked store for customers during their shopping experience. Accurately handles customer funds and processes transactions using

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred. Excellent customer service and relationship management sk

The Customer Service Representative will work together with the Business Development and the Inside Business Development teams as well as other staff members to grow the existing customer base, create new customer base and meet or exceed sales expectations while increasing customer satisfaction. Fro

Provide stellar customer service as the primary contact for the inventory and service needs of Onsite Properties customers (property managers, service managers, engineers, etc. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitalit

As a Customer Service Associate (CSA) you are the friendly face that puts the ‘Wow’ in Wawa by greeting and serving our customers. Great communication and customer service skills. Greet and engage with customers to ensure their needs are met both quickly and courteously.

Join our growing team as a United Airlines Customer Service Representative (Remote) to provide excellent service to customers and team members, assist with processing returns and exchanges, and adapt to shifting priorities and business needs. Other duties include assist with organizing, stocking, an

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. To provide fast, easy, flexible and friendly service to our customers throu

Take the next step in your career as our new Netflix Customer Service Advisor (Remote) to follow safety procedures and company policies, gain knowledge of company offerings to better serve clients, and provide excellent service to customers and team members. Other duties include support the preparat

Join Our Team as a Bilingual Spanish Customer Service Representative!. We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, and Renters Insurance. Provide exceptional service to clients

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. The Pro Customer Servi

The Customer Service Advisor will engage directly with customers at car wash and/or lube center entry points such as at the kiosk to educate customers on available services, overcome objections, and drive membership and package sales. The Customer Service Advisor (CSA) at Spotless Brands is the firs

We have an opening for a talented United Airlines Customer Service Agent to assist passengers with travel inquiries and check-in. Interact with customers and colleagues in a professional manner. Interact with customers and colleagues in a professional manner.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive

We’re seeking a motivated Customer Service Rep, where you will learn company products and services to better assist others, coordinate with other departments when needed, and handle orders, shipments, and basic inventory checks. Additional duties include assist with packaging, labeling, and prepar

Description Position at 2nd Ave Thrift Job Title: Customer Service Associate Pay Range: Our starting pay ranges from $15.

The Customer Service Advisor will engage directly with customers at car wash and/or lube center entry points such as at the kiosk to educate customers on available services, overcome objections, and drive membership and package sales. The Customer Service Advisor (CSA) at Spotless Brands is the firs

Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. The customer service team partners with dispatch to identify problems with service and communica

Deliver outstanding and friendly service to all customers, both internal and external. Maxx as a Customer Service and Security Associate! In this rewarding role, you will:. Proactively deter theft by being attentive and observant during customer interactions.

Customer Service Representative. As the first point of contact for our residents and guests, Customer Service Representatives provide frontline support by greeting patrons, answering questions, and promoting a positive experience at community and recreation facilities. Required: All selected candida

Other duties include support the preparation and delivery of goods or services, provide excellent service to customers and team members, gain knowledge of company offerings to better serve clients, follow safety procedures and company policies, assist with processing returns and exchanges, along wit

As a Dollar Express Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandis

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. Cash handling; computer skills; customer service skills. Actively market all branch products and services to individuals.

As a Sales and Customer Service Specialist, you will be at the forefront of our customer experience, offering personalized service to meet customer needs. Potential advancement opportunities within the Sales and Customer Service Specialist position include Department Sales, Lead Generation, Pro Acco

Local business is looking for an inside Customer Service Representative. Our business provides linen, textile, and hygiene services to the hospitality, first class lodging, healthcare, and small business customers. Part of the quality service we offer our customers is the knowledge that we are helpi

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Customer Service Representative Minimum Qualificat

We’re looking for a Kelly Services Customer Service Rep to perform daily responsibilities with dedication.

Customer Service-- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. The customer service team partners with dispatch to identify problems with se