Customer Service Representative
4 days ago
Plymouth
Job DescriptionCustomer Service Representative (Remote Call Center) – $21/hr We are seeking motivated and detail-oriented Customer Service Representatives to join a fast-paced, high-volume call center environment supporting healthcare-related services. This is a great opportunity for candidates who enjoy helping others, problem-solving, and working in a structured, team-oriented setting, with strong potential for long-term growth. What You’ll Do • Handle inbound customer calls and occasional follow-up calls, • Answer questions related to prior authorizations, general inquiries, and confidential information, • Deliver excellent customer service while maintaining professionalism and empathy, • Accurately document and enter information into multiple systems, • Navigate and utilize various tools and programs to track and update customer interactions, • Manage a high call volume (~50–100 calls per day, depending on complexity), • Maintain performance metrics focused on quality and accuracyWhat We’re Looking For, • At least 1 year of recent high-volume call center experience (within the last 2–3 years), • Strong job stability (no frequent job changes), • Ability to type 30+ WPM, • Solid computer skills and ability to multitask across systems, • Strong attention to detail, communication, and problem-solving skillsRequired Assessments, • Typing Test, • Call Center – Telephone Skills Schedule & Training • Must be available 7 days a week between 5:00 AM – 10:00 PM (set schedule assigned), • Training: Monday–Friday, 8:00 AM – 4:30 PM (4 weeks), • Training includes assessments (must maintain a 90% average), • Mandatory overtime in January and February, • Shift assignments are based on training performance rankingsWhy You’ll Love This Role, • $21/hour starting pay, • Strong opportunity for career growth and advancement, • Potential promotion to Tier 2 Agent ($22/hr), • Typical conversion to full-time employee within 8–9 months, • Internal career paths into departments like:, • Quality, • Workforce & Reporting, • Client Administration, • Leadership & Management, • Upon conversion, access to:, • Tuition reimbursement, • Quarterly bonuses, • Discounts on travel, entertainment, and moreWork Environment, • Supportive, team-driven call center environment, • Proven track record of employees growing into leadership and specialized roles Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
