Customer Order Management Representative
2 days ago
Shoreview
Job Title: Customer Order Management Representative - Level II Location: Shoreview, MN Mode of work: Onsite Summary: In this role, you will be responsible for ensuring accurate, timely processing of customer orders while coordinating across internal teams, distribution centers, and manufacturing plants. You'll take ownership of customer inquiries, resolve complex issues, and play a key role in maintaining high service levels and customer satisfaction. Key Responsibilities • Manage the end-to-end order life cycle for assigned customer accounts, including new customer onboarding, order entry and modifications, and escalations., • Act as the single point of contact between customers, internal teams, and manufacturing/distribution facilities., • Ensure all orders are shipped on time and in compliance with export regulations., • Provide ongoing communication and accurate documentation throughout the order process., • Investigate and resolve complex customer inquiries using strong system and process knowledge., • Escalate issues appropriately, ensuring thorough documentation and timely follow-up., • Maintain accurate records in all relevant systems and databases., • Submit Material Non-Conformance or Process Non-Conformance claims for quality issues., • Support customer visits at the facility and prepare both standard and customized reports., • Contribute to process improvement initiatives aimed at enhancing the customer experience. Key Competencies • Customer Focus – Ability to build strong relationships and deliver customer-centric solutions., • Collaboration – Works effectively with cross-functional teams., • Communication – Can tailor communication for different audiences., • Detail Orientation – Ensures accuracy across documentation and order processing., • Results-Driven – Meets deadlines even in fast-paced environments., • Order Lifecycle Expertise – Understanding of order processing, systems, and workflows., • Values Differences – Recognizes and embraces diverse perspectives. Top Skills We're Looking For • Strong knowledge of order processing and order life cycle for manufactured products, • High attention to detail, • Ability to manage and prioritize multiple tasks Education & Experience • High school diploma required; college degree preferred., • Experience in customer order management, account management, or supply chain highly valued., • Familiarity with Quality Management Systems is a plus., • May require licensing for compliance with export control regulations.
